Operations Supervisor
at Brinks
Toronto, ON, Canada -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 19 Sep, 2024 | Not Specified | 20 Jun, 2024 | N/A | Excel,Communication Skills,Outlook | No | No |
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Contract to Hire – Corp 2 Corp |
Description:
About the job
Reporting to the Sr. Manager, Outside Operations, The incumbent will be responsible for overseeing various lines of business (ARM/ATM/CIT, Vault, Safe & Key and Brinks Safe Products) at their assigned location. With an emphasis on team leadership (Union and Non-Union) and process improvement, ensuring proper operating procedures, and adherence to safety and security regulations, while maximizing profitability and maintaining customer service standards.
Responsibilities
Operations Management
- Ensure minimum productivity standards for MAC (Customer Service Response Times) and Cash in Transit (Stops/Hour)
- Maintain routes in Ocean and schedule CIT runs out of the branch
- Responsible for daily opening of the vault; check-out & in of liability; vault balancing; provide direction and allocation of resources
Employee & Labour Relations
- Ensure demonstration and promotion of both Company Values and Success Factors
- Engage in active communication with all branch employees to promote engagement & wellbeing
- Ensure grievances are addressed in a timely fashion; make recommendations for disciplinary actions; administration of applicable Collective Bargaining Agreement
- Ensure adequate staffing levels maintained and scheduling creation and posting
Customer Service
- Respond to customer inquiries as required and assist to find solutions to any unresolved issues
- Completion of monthly customer SLA reporting
Security Protocol Enforcement
- Compliance with procedures and processes are performed in accordance with the CSR/RMS and Regional requirements
Branch Health & Safety
- Promote and ensure a physically and mentally safe working environment through the enforcement of all Health and Safety policies
- Investigate any workplace vehicle accidents or personal injuries in association with Joint Health & Safety Committees, ensuring findings and corrective action are reported and actioned as required
- If acting as a Health and Safety Representative, participate in monthly Health and Safety meetings, complete building safety inspections and vehicle inspections
- Must complete the company standard Health & Safety training online
Administration
- Record keeping; payroll functions; inventory control and supply ordering
- Maintain Petty Cash
- Month End reporting: review billing and provide appropriate approvals
- Invoice processing
- Data entry (internal inventory system)
- Selection and interviewing of candidates
Fleet Maintenance
- Technical knowledge and ability to perform minor vehicle repairs and maintenance
- Ensure the fleet is in good working order and preventative maintenance schedules are in compliance with company policy
Qualifications
Position Qualifications
- Action-oriented, able to maintain composure under pressure
- Excellent organizational and communication skills
- Sound working knowledge of PC applications (Word, Excel, outlook) including on a mobile device
- Able to manage conflicts, and make accurate logical decisions
- Able to set targets, establish priorities and meet goals
- Can effectively recruit, hire and train staff as needed
- Strong internal and external customer focus
- Work effectively alone or in team scenarios
- Must have a restricted and non-restricted firearms license
- Must be able to work flex hours as required
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Other Industry
HR / Administration / IR
Other
Graduate
Proficient
1
Toronto, ON, Canada