Operations Supervisor - Central Pharmacy Services

at  McKesson

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

KEY REQUIREMENTS:

• Bachelor’s Degree an asset; Pharmacy /Business/ Operations Management, Supply chain management or related field
• Minimum 2 years experience in a leadership role.
• Familiar with Central Fill operations specifically the Production and dispatching process.
• Take the time to mentor and develop staff, demonstrating the commitment to helping people succeed.
• Give honest feedback and respectfully challenge others.
• Demonstrated ability to adapt communication skills to effectively influence different audiences.
• Proven ability to drive continuous improvement with fundamental understanding of change management.
• Demonstrated ability to prioritize and make decisions (sometimes unpopular) under pressure.
• Demonstrated success, dedication, reliability, and high performer in current role.
• Demonstrated ICARE and ILEAD values at work.
• Utilize Business Intelligence data to determine business decisions that deliver and exceed expected performance.
• Knowledge of Microsoft Suite: Outlook, Word, Excel, and PowerPoint
• Strong analytical and problem-solving skills
• Ability operations well in a team environment
• Superior communication skills (verbal and written)
  We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

MAIN RESPONSIBILITIES:

• Exhibit the desired behaviors that support McKesson’s Culture of Excellence and iCare values.
• Promote and communicate the facility’s service vision emphasizing “patient first.”
• Through authentic leadership you will influence, motivate, and inspire your team to deliver their accountabilities:
• Culture of excellence, health and safety requirements, quality, and compliance programs, KPI targets and results.
• Find new and better ways to drive growth and efficiency into the production.
• Directly manage and provide guidance to direct reports, including leads and dispatchers.
• Ensure development, growth, performance management of talents within the production team.

SPECIFIC RESPONSIBILITIES:

Duties and responsibilities include, but are not limited to:

• Assist the Production management in developing and executing on day-to-day operations.
• Ensure the production teams adhere to all pharmacy policy procedures.
• Be responsible for production team performance, quality, and employee engagement at Central Fill.
• Directly engage with existing/ prospective Central Fill pharmacy customers; responsible for NPS customer satisfaction
• Work with Central Fill leadership team in executing on business priorities.
• Demonstrate your commitment to employee engagement by deploying effective, empowerment, feedback, coaching and development strategies for team members.
• Exercise effective employee and labor relations strategies to manage Employee concerns.
• Coordinate and leverage internal/ external business partners and units to achieve McKesson’s vision.
• Implement change management strategies and plans that maximize employee adoption and usage and minimize resistance.