Operations Support Associate, Project Management Centre of Excellence

at  Deloitte

REQ #

15370
Job description

CONNECT TO YOUR OPPORTUNITY

The PM CoE supports our audit and assurance practitioners with project coordination and administration. The operations & business support team has ownership of a variety of critical tasks that support the PM CoE and wider firm leadership teams in the effective running of a department.
In your role, you will make a significant impact on the growth and success of the department. You will be expected to take responsibility for a wide range of tasks, while working alongside your peers and team leadership to deliver exceptional service to key stakeholders. The role will be varied, support is provided to any department sub-teams such as workload planning and allocation, operational reporting, learning & development, project management service deployment, and people operations.

Key responsibilities may include, but are not limited to:

• complete and produce high-quality outputs that support the required deliverable of your allocated workstream or project.
• build and maintain relationships with stakeholders of varying grades, maintaining personal professionalism and consideration of the PM CoE reputation.
• Completion of a variety of activities such as diary management, excel report creation and database updates, monitoring and requesting governance updates, and updating project plans
• work with and appropriately challenge colleagues and team members to extract and understand the information required to maintain management information databases/reports.
• keep in regular contact with senior members of the team and requestors/project leads informing of progress updates and managing/prioritising workload appropriately and seeking guidance where needed.
• provide key information for decision-making to senior stakeholders through the creation and maintenance of various reports, this includes positions on KPI/SLAs and milestones.
• maintain confidentiality and professionalism when using or reviewing operational information that may be sensitive – this may include information relating to individuals or the operational performance of a business unit.
• continued identification, development, of improvements and efficiencies to services and processes through agile project management methodology, supporting the drive for operational excellence by contributing towards the performance of a variety of key tasks within a playbook or scope of work
• promote a positive attitude to personal development and investment in learning, commitment to enhancing personal knowledge of the teams overall offering to its clients and department best practices.

Experience the dynamic world of an OSA professional, where each day brings new challenges and opportunities. As an OSA, you’ll harness your Excel skills to analyse data, create insightful reports, and drive informed decision-making. Collaborating with cross-functional teams, you’ll coordinate projects, streamline processes, and contribute to operational efficiency. With excellent communication skills, you’ll engage with stakeholders, present findings, and provide valuable recommendations. Join us as an OSA and unlock your potential in a fast-paced, results-driven environment.
You will be working alongside an internal operational leadership teams, involved in a breadth of activity to support the effective running of a department or operating. The career pathway and people leadership structure will provide you with support and accountability to progress within your role and enable room for development and growth within the department and wider firm.
You will have the opportunity to build strong relationships with a range of different colleagues from peers through to directors and deliver exceptional service in a department where high quality is key.

CONNECT TO YOUR SKILLS AND PROFESSIONAL EXPERIENCE

You are organised and proactive. Someone who has a practiced ability to prioritise workload to manage conflicting demands and timelines. You take a pragmatic approach to problem-solving and adapt well to a changing environment. We’re able to give you the tools and the autonomy to manage your work trusting that you will seek support where required.

• complete and produce high-quality outputs that support the required deliverable of your allocated workstream or project.
• build and maintain relationships with stakeholders of varying grades, maintaining personal professionalism and consideration of the PM CoE reputation.
• Completion of a variety of activities such as diary management, excel report creation and database updates, monitoring and requesting governance updates, and updating project plans
• work with and appropriately challenge colleagues and team members to extract and understand the information required to maintain management information databases/reports.
• keep in regular contact with senior members of the team and requestors/project leads informing of progress updates and managing/prioritising workload appropriately and seeking guidance where needed.
• provide key information for decision-making to senior stakeholders through the creation and maintenance of various reports, this includes positions on KPI/SLAs and milestones.
• maintain confidentiality and professionalism when using or reviewing operational information that may be sensitive – this may include information relating to individuals or the operational performance of a business unit.
• continued identification, development, of improvements and efficiencies to services and processes through agile project management methodology, supporting the drive for operational excellence by contributing towards the performance of a variety of key tasks within a playbook or scope of work
• promote a positive attitude to personal development and investment in learning, commitment to enhancing personal knowledge of the teams overall offering to its clients and department best practices