Operations Support

at  Intelcom Express

Come transform the future with us!
What is a typical workday?

Melbourne, are you ready to transform the future of shipping?

• You have extensive experience in the transportation/logistics industry
• You love to have a meaningful impact.
• You are looking for growth opportunities.

You are exactly what we are looking for.
Dragonfly is hiring for Operations support roles for both AM and PM shifts at our new delivery centre in Melbourne! Launching in February 2024. We want to build our team now, and we want you to be a part of it. This is a chance to be a part of something truly game-changing!
Shifts available for Monday to Friday, 5:30 AM to 1:30 PM or 1:00 PM to 9:00 PM.

Why join Dragonfly?

• Attractive compensation plan
• Dynamic, team-oriented environment
• Various growth opportunities

What does it take to be successful?

• Experience in a warehouse position and in the field of transportation would be assets;
• 2 years of experience in a customer service position;
• Strong customer services skills;
• Being dynamic and customer focused;
• Excellent oral and written communication skills;
• Strong skills with the Microsoft Office suite and other software.

Now, you’re probably asking yourself, what will I be doing in this position?

• Prepare daily reports;
• Process pending packages and returns;
• Respond to customer inquiries sent by the call center;
• Contact customers by phone and / or email occasionally;
• Collaborate with the call center, delivery partners and operation supervisors;
• Data entry as needed;
• Escalate special cases to supervisors;
• Maintain a clean and safe work environment following the health and safety regulations.

Sending packages should be simple.
Dragonfly stands for a different way of doing e-commerce delivery in Australia.
Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.
At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia.
Welcome to Dragonfly

• Prepare daily reports;
• Process pending packages and returns;
• Respond to customer inquiries sent by the call center;
• Contact customers by phone and / or email occasionally;
• Collaborate with the call center, delivery partners and operation supervisors;
• Data entry as needed;
• Escalate special cases to supervisors;
• Maintain a clean and safe work environment following the health and safety regulations