Operations Support Manager

at  HeliosX

HeliosX is one of the world’s fastest growing HealthTech companies. We’re committed to improving the quality, accessibility, and affordability of healthcare for everyone. In 2013, our Founder Dwayne D’Souza recognised the need for prescription healthcare to catch up with other industries by taking advantage of technological innovations - to enable rapid delivery of medications and improved customer convenience. Since our founding, we’ve been entirely bootstrapped - we achieved product-market fit and profitability without ANY external funding whatsoever.
Our mission is to help people across the world get the medications they need, faster. Through our sites and platforms, customers can conveniently access prescription medications and treatments to treat a range of health problems, as well as purchase clinical-grade, personalised skincare. We have dedicated in-house clinical teams authorised to prescribe medications, and we own a pharma business capable of manufacturing many of the medicines and skincare products we provide. We’re an in-house, Direct-To-Consumer (D2C) proposition all the way down - and we’re passionate about that approach.
Our revenue reached a record $76 million USD last year, with unprecedented 32% year-on-year growth. With a 40% year-on-year growth target for 2024, it’s an exciting time to be part of the HeliosX journey. Come and help in making access to medication quicker and easier than ever before in human history!

Experience

• Proven PI/CI background from creation through to completion with demonstrable business impact
• Kaizen, 5S, Prince 2, Lean Management methodology background
• Good technical operations knowledge, with a proven track record of making a tangible and quantifiable positive difference; client cost-savings, internal cost-savings, productivity increases, process change
• Track record of successfully working with and influencing a range of stakeholders
• Experience reporting to senior management
• Experience of conducting quality assessments (desirable

Skills:

• Excellent communication skills & attention to detail
• Ability to work with minimal resource and at times, independently to create and deliver improvements
• Data driven with analysis skills & the ability to master complex business problems
• Proven track record of working with ERP systems is a plus
• Advanced Excel / GoogleSheet skills
• IOSH managing safely (desirable)
• #LI-onsite #hp #highpriorit

WHAT YOU’LL BE DOING:

• Working cross functionally and with NPD teams to understand upcoming projects into operations and ensure these are seamlessly integrated
• Partner with the digital product team to coordinate system changes and to align request for changes to support operational changes / improvements
• Act as the POC for the upcoming ERP implementation
• Process Improvement
• Deep dive into current processes across all physical operations providing insight and improvement opportunities
• Review, research and implement solutions design and tech enhancement, clearly documenting return of investment and overall benefit
• Conduct detailed analysis of data available from internal systems to identify areas of opportunity
• Create and maintain an improvement tracker - keeping up-to-date ensuring measurable benefit for each improvement is quantified and documented
• Site Standards
• Develop a Kaizen/5S culture with the UK Hubs operational team in conjunction with senior management team
• Build and maintain a full set of SOPs along with other operational leaders to create a global standard for each process within the operation
• Create visual management tools / prompts through the operation
• Maintain the UK Hubs Training matrix to ensure compliance and regular development updates
• Central database / source for all standard work documents, process flows, visual displays etc
• Facilities management, work alongside site leadership to ensure fire, safety, hygiene inspections and maintained

WHAT YOU’LL BRING TO THE ROLE:

Experience

• Proven PI/CI background from creation through to completion with demonstrable business impact
• Kaizen, 5S, Prince 2, Lean Management methodology background
• Good technical operations knowledge, with a proven track record of making a tangible and quantifiable positive difference; client cost-savings, internal cost-savings, productivity increases, process change
• Track record of successfully working with and influencing a range of stakeholders
• Experience reporting to senior management
• Experience of conducting quality assessments (desirable)

Skills:

• Excellent communication skills & attention to detail
• Ability to work with minimal resource and at times, independently to create and deliver improvements
• Data driven with analysis skills & the ability to master complex business problems
• Proven track record of working with ERP systems is a plus
• Advanced Excel / GoogleSheet skills
• IOSH managing safely (desirable)
• #LI-onsite #hp #highpriority