Operations system Manager

at  SBV Services Pty Ltd

MANAGING RESOURCES

• Utilize the Productivity Management Platform along with the relevant forecasting tool to identify and execute the planning and utilization of resources (i.e. human capital, equipment, etc.) to ensure all are used effectively and efficiently.
• Ensuring sufficient staff is allocated to the different areas/functions across the centers.
• Creating of matrices to show the capacity needs and optimal usage of resources
• Providing input back to the centers to balance their resource needs against their workload demands.
• Use of the systems to enable the capacity planning and optimal usage of resources.
• Provide efficient resourcing across the center’s dependent on the needs.
• Generate reports on a daily/weekly/monthly basis to the cash center as well as MANCO
• Analyse all the data received from the centers to gauge low productivity and/or low utilization and/or high utilization of resources.
• Make recommendations based on findings and gap analysis.
• Writing business cases to support requests for additional resources to balance centers
• National, regional and center utilization reports.
• National, regional and center productivity reports.
• Peak period resource planning support
• Monthly Presentations to MANCO on productivity and utilization
• Trend analysis and insights into workforce planning

WITH FORMAL QUALIFICATION:

• Degree or Three-Year Diploma in Industrial Engineering

WITHOUT A FORMAL QUALIFICATION:

• Grade 12 (Matric) with Maths or Accounting
  NB: Communication will be limited to shortlisted candidates only.
  SBV recruitment is committed to transformation and diversity alignmen

RESPONSIBLE FOR THE DAILY CHECKS TO SECURE THAT THE SYSTEMS ARE FUNCTIONAL

• Conduct system Checks.
• Verify access control
• Monitor that each HOD has captured annual leave for their teams in order to better plan productivity.
• Verify that information is pulling through correctly and that system integration is up and populating the correct information
• Back up plans are in place if automation is down
• The above plan is adhered to
• Schedules are building correctly.
• Monitor core task times are up to date and that it has been allocated and planned
• Monitor plans to verify that maximum resource optimization is achieved
• Integration has run overnight
• All exceptions are noted and communicated in order to be resolved
• Verify that staff and teams are linked/delinked correctly according to their respective movements.
• Generate system reports with corrected and validated information

RESPONSIBLE FOR MAINTENANCE OF THE SYSTEM/S AND UPDATING PARAMETERS.

• Input employee hours depending on the contract they are on
• Coordinate with the service provider in order to perform preventative maintenance on system
• Conduct periodic master data for validity, accuracy and completeness
• Liaise with Audit during annual system audits
• Liaise with IT to ensure Business Continuity plans are in place and are aligned with Disaster Recovery plans for the application
• Liaise with IT and service provider to ensure system reliability and availability
• Manage optimal data flow between systems and in
• Liaise with IT to ensure Business Continuity plans are in place and are aligned with Disaster Recovery plans for the application
• Liaise with IT and service provider to ensure system reliability and availability
• Manage optimal data flow between systems and interfaces
• Conduct Audits on the system/s in terms of the access controls, data integrity and integration points
• Document, request and obtain approval for new requirements, and upgrades
• Monitoring of available licenses, purchases if required
• Compile system/s reporting that highlights the benefits of the system/s and monitor system usage to demonstrate ROI