Operations Team Coordinator

at  Darwin Medical Practice

Reporting Relationships Responsible to: Operations Support Manager Responsible For: Reception, Administration, Secretaries About Darwin Medical Practice Darwin Medical Practiceprovides services from St Chads Health Centre, Dimbles Lane in Lichfield, Greenwood Health Centre, Lichfield Road, Burntwood and 29-31 High Street, Chasetown, Burntwood. Our aim is to deliver a high quality service which will benefit our patients. With a large team working together we will maintain and improve the quality of care with the sharing of expertise and skills, this will enable patients to have more choice. We have a coordinated approach, developing our teams to support patients with long term and complex conditions.
We value our relationship with our patients and have an active Patient Participation Group to help us deliver the best service possible. Let us help patients live a full and active life. Teams The following teams make up Darwin Medical Practice Clinical staff including GPs and Partners Clinical support Management Business support Operations support Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures and maintaining work areas in a tidy and safe way and free from hazards.
Reporting potential risks identified. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.
Personal/Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources. Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members.
Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services: The post-holder will: Apply practice policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work.
Participate in audit where appropriate. Statement Of Purpose Job Purpose The Operations Team Co-ordinator is responsible for providing day to day support to the Operations Manager assisting in the smooth running of the Operations Support Teams (Reception and Administration teams). They will be the point of contact for staff rotas, annual leave allocation and training matters, and provide supervision of the day to day duties carried out by the team, ensuring an excellent patient experience is delivered at all times. Principal Accountabilities To assist the Operations Support Manager in ensuring the operations support teams provide an effective and timely service to the Practice and patients To complete weekly staff rotas ensuring all duties are adequately covered at all times To allocate staff annual leave in line with the Practice holiday policy and departmental agreements To carry out new staff induction training, and provide training updates to all staff to ensure new working practices are implemented effectively To support the Operations Support Manager in booking staff training and distributing monthly training statistics to the Practice managers and teams To complete regular staff one to one meetings and annual appraisals Provision of supervision for the operations support teams, fostering a supportive environment for the team To ensure all working policies, procedures, protocols and processes are adhered to at all times To carry out day to day administration tasks The Practice is open from 8.00am until 6.30pm, with regular extended hours surgeries.
It is expected that all staff will work on a rota basis, according to the needs of the service. The contents of this job description and person specification will be reviewed on an annual basis in line with the Practice training and development review policy

Please refer the Job description for details