Optical Customer Service Associate

at  FYidoctors

WHY YOU SHOULD JOIN US:

We at FYidoctors put our patient’s well-being first and feel honoured that people across Canada and the USA trust us with something so valuable. We put health front and centre, and our doctor-led approach has helped us rapidly grow in 15 years from 30 locations to over 350.
We could not have gotten to where we are without our most significant asset, our people, who now number more than 3,000 and serve thousands of valued patients across North America every day. We are committed to FYidoctors being more than just a place to work and strive to maintain a positive and supportive work environment where all our people can thrive and grow.
Join our team at FYidoctors and help us have a meaningful impact on people’s lives while also having fun doing it!

WHY WE NEED YOU:

Our FYidoctors Yaletown clinic is looking for someone like you to bring your exceptional skills and experience with you and join us as our newest Patient Services Specialist.
You will play a critical role within FYidoctors by delivering world-class service to our patients. As our newest Patient Services Specialist you will be responsible for the retail and repair of eyewear products as well as follow-up care. Join us in advancing eye health and enhancing the lives of our patients in a dynamic and rewarding environment.
This is a full-time permanent position working up to 30-40 hours per week, Tuesdays to Saturdays.

• Warmly greeting patients as they enter our clinic
• Checking patients both in and out of the office
• Communicating with patients in person, by phone, and by email
• Billing the patient, their medical service provider and other third parties
• Administering pre-testing services
• Managing appointment bookings, prescription printouts and billing and payments
• Upholding excellent customer service standards using your charisma and problem-solving skills