Oracle Cloud EPM Consultant- Operate

at  Deloitte

Job Type: Permanent
Work Model: Hybrid
Reference code: 126563
Primary Location: Toronto, ON
All Available Locations: Toronto, ON

ENOUGH ABOUT US, LET’S TALK ABOUT YOU

Required

• 3-5 years of hands on experience configuring and solutioning Oracle EPM suite of products
• Have delivered / supported Oracle Cloud EPM engagements in one or more of: EPBCS, FCCS, EDMCS, PCMCS, ARCS, Narrative Reporting

Preferred

• Preferably a degree in Information Systems or Computer Science, or equivalent certification/experience
• Oracle Cloud EPM Certifications in one or more of: EPBCS, FCCS, EDMCS, PCMCS, ARCS, Narrative Reporting

Key Competencies required:

• Technical Competencies
• Establish relationships and understanding of the clients business and needs to Identify, address client issues, qualify and assist with net new revenue opportunities
• Customer Perspective
• Regular client interaction regarding service management and SLAs to ensure effective engagement with the client in accordance with the account engagement model
• Manage business as usual deployments and business requirements/issues to ensure operational targets are achieved
• Ensure that IT technical, applications and operations management activities are satisfactorily performed within agreed time lines and with due regard to accepted ways of work
• Establish and maintain good business relationships with key stakeholders
• Engage with customers and resolve issues satisfactorily to ensure the retention of clients through contract renewal
• Escalation Management
• Analyze the operational environment to identify trends and patterns that require problem investigation by using incident data
• Monitor environment and recommend/action improvements
• Ensure that improvement initiatives identified in service reviews are acted upon and progress reports are provided as required
• Identify and match value propositions to the client’s needs to show value for the client

Internal Perspective

• Ensure appropriate competency and capacity level to support client
• Expert in field with sound industry and business knowledge

Behavioural Competencies

• Excellent communication skills, both written and verbal
• Effective interpersonal and relationship building skills
• Good mentorship and coaching ability with desire to develop self and others
• Strong client delivery focus
• Adaptable, managing change and ambiguity with ease
• Focus on quality and risk
• Sound problem solving ability

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Learn from deep subject matter experts through mentoring and on the job coaching
• Leverage the Deloitte CPA Advantage program, a comprehensive support program for CPA modules and the CFE.
• Be encouraged to deepen your technical skills…whatever those may be.
• Build your leadership skills at Deloitte University.
• Have many careers in one Firm.
• Partner with clients to solve their most complex problems
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Enjoy My Benefit Dollars - a flexible benefit to support your physical, financial and emotional well-being.
• Experience a firm where wellness matters.
• Experience MyFlex and an agile work environment where work is what you do not where you do it
• Experience MyFlex where reduced hours or seasonal work allows you to meet your personal goals.
• Build a network of colleagues for life
• Have an impact that matters through pro bono and significant volunteer opportunities.
• Be empowered to lead and have impact with clients, our communities and in the office.
• Be expected to share your ideas and to make them a reality.
• Be part of a firm that leads the way and pushes themselves to look like contemporary Canada.
• Grow your network and your knowledge by joining one of our many Employee Resource Groups.

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