Order Administrator - 1st Shift (Onsite)

at  Collins Aerospace

QUALIFICATIONS/EXPERIENCE NEEDED:

• Typically requires HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience OR in the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required.
• U.S. Person (U.S. citizen, permanent resident, refugee or asylee) or eligible to obtain necessary export authorizations required. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62
• Demonstrated experience professionally and effectively, both in writing and verbally to internal and/or external customers is a must.
• Experience executing data entry with a high-level of accuracy is required.

PREFERRED QUALIFICATIONS:

• SAP and MS Suite experience (Excel, Word, Outlook, Teams).
• Experience in the aerospace experience preferred.
  Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.
  Our Avionics team advances flight deck solutions, airborne communications, vision systems, sensors and fire protection for commercial and military customers around the world. That means we’re helping people reach their destination safely and keeping pilots, passengers, flight crews, airlines, airports and military personnel connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.

POSITION ROLE TYPE:

Onsite
The Order Administrator works directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, & Brokers, providing support for their parts in the need of repair. Looking for energetic self-starters interested in dynamic environment.

PRIMARY RESPONSIBILITIES:

• Perform duties related to overall customer service and account management: logistics, contract management, and customer relations.
• Effectively manage a large amount of communication and data while complying with internal and external process.
• Process customer repair orders in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel.
• Physically receives product and moves product through the repair process as necessary.
• Works with the Technical team to ensure customer repairs are completed per requirements.
• Coordinate and create documentation of receipt and repair of equipment necessary to comply with federal policies and current procedures.
• Utilize enterprise system (SAP) to input or extract repair/material data.
• Assists in interface with intra-company departments relative to warranty, credit, billing, etc.
• Maintain knowledge of Collins organization and products to provide the appropriate information and support to customers.
• Consistently document customer service needs to identify patterns and maintain quality.
• Handle physical requirements of the position including consistent movement and boxing/unboxing up to 35 lbs.