Order Analyst

at  Vodafone

WHO WE ARE

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.

WHO YOU ARE

• Excellent communication skills, enabling interactions to be managed in a confident, courteous, and professional manner
• A proven track record of dealing with customer enquiries and orders in a fast paced, customer service environment
• Good product, process, and industry knowledge for telecoms products
• Ability to think on one’s feet and work under pressure
• Precise and attentive to detail – Quality focused
• Experience working in a Telecommunications industry
• Basic understanding of ITIL principles is desirable
  Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

As an Order Analyst, you will be accountable for the tracking and managing of all orders allocated to them, they will provide customers with delivery updates at specific milestones; the role will interface with all internal stakeholders to ensure orders deliver on time and they meet our commit dates.
You work closely with our suppliers ensuring they keep to their commit dates, Jeopardy management of key tasks will be undertaken and escalating appropriately when tasks are late.
This role will be a single point of contact for the customer orders inflight, accountable for answering incoming calls, web chat and emails across all customers. The right candidate will drive resolutions at first point of contact by our customer and take accountability for ensuring the customer’s query is dealt with swiftly and successfully.