Order Entry/ Service Parts Clerk

at  KeepRite Refrigeration

WHO ARE WE?

National Refrigeration and Air Conditioning Canada Corp. is a leading North American manufacturer of commercial refrigeration products marketed under the KeepRite Refrigeration brand name. These products include specialized applications in food storage and processing, industrial process cooling, including evaporator coils, condensing units, condensers, heat transfer and heat recovery and air conditioning products. From the smallest unit to the very largest, KeepRite Refrigeration brings experience and commitment to the refrigeration industry – beginning with product design and engineering, and continuing through manufacturing, sales and aftermarket support. KeepRite Refrigeration products have been manufactured and distributed worldwide for over 75 years
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Job Summary:*
The Order Entry/Service Parts Clerk is responsible for providing Order Entry and Service Parts support to sales and customers. This individual requires minimal supervision, possesses strong communication, organizational, accurate data entry, and analytical skills. This position will utilize Microsoft Office, Windows, NROES, Jobscope and various other programs to complete daily tasks.

QUALIFICATIONS/ SKILLS AND ATTRIBUTES:

• High School Graduation Diploma or equivalent
• 3-5 years’ experience working in an office environment
• Customer service experience or training
• Strong organizational and attention to detail skills for accurate data entry, record maintenance, and efficient task management
• Proficiency in utilizing computer software for daily task completion
• Excellent communication skills to effectively interact with customers and internal teams
• Working knowledge of refrigeration parts and equipment is considered an asset.
  Location: 159 Roy Blvd, Brantford, ON, N3R 7K1 (On-site, 5 days a week)
  Hours of Work: Monday – Friday, 8:00 am – 4:30 pm
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What we offer:*

• Top company known for innovation in its field
• Privately owned company with a strong future
• On-site UL-certified lab, with 15,000 square feet of state-of-the-art research and development equipment
• Comprehensive and competitive company-paid benefits package
• Matching registered DC pension program
• Annual discretionary profit sharing
• Professional Development and Membership Reimbursement
• Social Club

• Receive, interpret, and respond to sales or customers on order, and parts related inquiries.
• Liaison between customers, sales, engineering, manufacturing, shipping, and purchasing.
• Enter customer orders that are received and ensure all orders reflect the proper facility location.
• Verify and edit orders received for pricing and model correctness.
• Relay pertinent order information / documentation internally and to customers.
• Data management of service parts information / documentation.
• Complete the submitted change notices on orders submitted by the sales team.
• Provide back-up coverage for the Order Entry/Service Parts Coordinator as needed.
• Perform other duties as assigned.