Order Fulfilment Coordinator/Executive

at  FROSTS FOOD BEVERAGE PTE LTD

As a Customer Service Officer you will be interacting directly with our customers and be the Voice Of the Customer within Frosts & Quix and manage the sales order process through to shipment.

QUALIFICATIONS:

• Diploma or Equivalent
• Good command of English and one other language
  Experience with Microsoft Navision will be an added advantage
• 
  Note: Salary commensurate with your experience. It will be an added advantage if you have knowledge in the food industry

• Provide support for assigned customers and affiliates to meet order requirements and escalate issues to Line Managers or Sales Manager where appropriate.
• Actively work with the customer care team on customer relationship and delivering superior customer experience.
• Day to day communication and collaboration with customers, operations and sales.
• Prepare Invoices, Logistics Packing Sheets, Goods Return Notes and Credit Notes.
• Manage customer expectations and build strong relationships.Proactively collect and act on Customer Feedback.