Order Handler with technical knowledge

at  Emerson

Your primary purpose in this job will be to support the in-country sales organization(s) to achieve sales targets by responding to customers inquiries and reach their satisfaction.

PREFERRED QUALIFICATIONS THAT SET YOU APART:

• University or college degree would beneficial (even in technical field)
• Sales or customer service-related experience is an advantage
• German language skill is a plus

IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE:

• Respond to sales inquiries from customers by ensuring timely and complete entering of orders.
• Acknowledge orders for customers, advise about any delays of the shipment. Review and process change requests..
• Expedite factories to make sure items are delivered on time.
• Process and issue invoices.
• Look for continuous improvement opportunities, maintain and improve customer satisfaction.
  Who You Are: You provide liaison between sales offices-factory-customers, work together with country sales organization to reach high level of customer service.

FOR THIS ROLE, YOU WILL NEED:

• Sophisticated knowledge of English
• PC skills are necessary: Word, Excel, Outlook
• Technical knowledge or background
• We require customer focus behavior and excellent communication and interpersonal skills.
• You use knowledge of business drivers and how strategies and tactics play out in the market to guide actions.
• You gain insight into customer need.
• You credit others for their contributions and accomplishment