Order Implementation Coordinator

at  Teletrac Navman

Join us and contribute to our success and innovation as an Order Implementation Coordinator!
As an Order Implementation Coordinator, you will manage the implementation of incoming orders, demonstrating value to customers throughout the process. You will maintain high standards and ensure timely communication with cross-functional teams.

• Platform Setup and Configuration: Primary ownership for TN and Partner software platform setup and configuration.
• User and Vehicle Management: Create and configure platform users and vehicles.
• Administration: Administer hardware, software, and configuration tools.
• Order Implementation: Execute tasks to support the successful implementation of orders aligned with installation requirements.
• Order Processing: Process incoming orders with a high degree of accuracy.
• Documentation Management: Use, create, and manage required documentation and maintain customer records.
• Team Collaboration: Work closely with different teams (internal and external) and build strong relationships.
• Customer Needs Understanding: Understand customer needs and requirements set out by Pre-Sales Engineering/Sales, ensuring desired outcomes.
• Value Delivery: Ensure customer requirements are met and deliver value to customer solutions.
• Experience in working with SAP would be an advantage.
• Passionate in customer service and relationship building.
• Experience providing hardware, software, and services
• Proven success in collaborating with cross-functional teams.
• Willingness to take ownership, be held accountable, and achieve a good outcome for all stakeholders.
• Able to work with a diverse array of people, challenging in a non-confrontational way and building successful working relationships.
• Working knowledge of GPS & fleet management technology is a bonus but not necessary