Order Management Associate with English

at  Wipro Limited

CRITICAL SKILLS REQUIRED:

• Excellent English Communication Skills;
• Good analytical & synthesis skills
• Rigorous and accurate working style
• Good working knowledge of MS Office (especially Excel)
• Good Customer relationship capacity
• Basic working knowledge and understanding of Enterprise Resource Planning (ERP) system
• Problem solving oriented
• Self & Professional motivation
• Self-confidence & independence in decision making
• Punctuality & Flexibility
• Team work capability
• Pro activeness
  Order Management-Level 1
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• Ensure operational support to the Customer by processing all order management requests received from the Customer in a timely manner and according to the Customer’s instructions/procedures.
• Assures interface between partners/customers, support sales, credit & collections, support business, delivery, process development and the customer. Makes sure that all the questions are answered in the agreed deadline

• Assures full ownership for front office (FO) responsibilities and coordinate e2e activities including the involved near- and offshore partners. Actively applies and uses the near- offshore processes and work effectively with other teams. Translates customer requests

• Assures the check and balance function for all order-/ revenue- / and business relevant issues as well as to assure the compliance with policies

• Assures check and balance function, business controls and audit compliance in order to secure client’ s financials. Assures compliance with the client’s standards of business conduct

• Uses Customer’s internal tools
• Meets customer’s expectations/targets/Key performance indicators
• Sometimes needs to take over lead functions for customer projects from an admin point of view
• Ensures that processes are optimized and that knowledge is transferred to all involved parties at the interfaces to other functions
• Presents and escalates professional topics in the area of responsibility to the management team, the own team and adjacent teams
• Takes over activities assigned by the manager
• Initiates and attends interdisciplinary meetings
• Analyzes processes and business cases in order to provide solutions for improvement