Order Management Customer Service Associate

at  Celanese International Corporation

Descripción General:
Celanese is a global leader in chemistry, producing specialty material solutions used across most major industries and consumer applications. Our businesses use our chemistry, technology and commercial expertise to create value for our customers, employees and shareholders. We are committed to sustainability by responsibly managing the materials we create for their entire lifecycle and are growing our portfolio of sustainable products to meet increasing customer and societal demand. We strive to make a positive impact in our communities and to foster inclusivity across our teams. Celanese is a Fortune 500 company that employs approximately 12,400 employees worldwide with 2023 net sales of $10.9 billion.

Responsabilidades:

• Accurate order entry, Enter orders in less than 24 hours
• Manage orders defects in open order report. Daily review of open order portfolio.
• Order tracking and tracing with Logistics, OTD 90% or greater
• Problem solve cases/Customer inquiries promptly with little to no supervision, Average resolution in less than 1 day.
• Supply Chain project support, Support strong partnerships and collaborations to meet firm deadlines
• Maintain training requirements, As defined by corportate policy.
• Accurate record keeping and updates of customer master records, Maintain master records frequently
• Quality notification entry, Entry in less than 24 hours
• Quality notification closure, Resolution in less than 30 days

Competencias:

• Bachelor’s Degree with a Supply Chain, Logistics, Business, Economics, or related emphasis
• Advanced English and Spanish required.
• 1 - 2 years of Customer Service/Account Management experience
• Familiarity with ERP system (SAP, Oracle, JDE, etc.)Solid MS Excel skills.
• Previous Supply Chain or customer service experience.
• Good understanding of market dynamics in supply chain logistics.
• Advanced time management skills and ability to self-manage incoming requests and demands based on deadlines and business/customer requirements.

Please refer the Job description for details