Order Management – Senior Process Associate – German – Hybrid Cluj!

at  Genpact

PREFERRED QUALIFICATIONS

• Preferable to have practical knowledge of SAP
• Listening, Attention to Detail, Data Entry, documentation, Multi-tasking
• Ability to work under pressure in a dynamic environment
• Ability to be pro-active and to think “outside the box”
• Excellent proven interpersonal and teamwork skills
• Capable of resourceful problem solving

Minimum qualifications

• Bachelor’s Degree (or High School Diploma/GED or Associate Degree) or qualification or any directly related experience to relevant OM activities or customer service, ideally in a multinational environment
• Required language level for daily tasks: English C1+ German B2
• Excellent Communication Skills (verbal and written)
• Microsoft Office proficiency, especially Exce

GENPACT (NYSE: G) IS A GLOBAL PROFESSIONAL SERVICES AND SOLUTIONS FIRM DELIVERING OUTCOMES THAT SHAPE THE FUTURE. OUR 125,000+ PEOPLE ACROSS 30+ COUNTRIES ARE DRIVEN BY OUR INNATE CURIOSITY, ENTREPRENEURIAL AGILITY, AND DESIRE TO CREATE LASTING VALUE FOR CLIENTS. POWERED BY OUR PURPOSE – THE RELENTLESS PURSUIT OF A WORLD THAT WORKS BETTER FOR PEOPLE – WE SERVE AND TRANSFORM LEADING ENTERPRISES, INCLUDING THE FORTUNE GLOBAL 500, WITH OUR DEEP BUSINESS AND INDUSTRY KNOWLEDGE, DIGITAL OPERATIONS SERVICES, AND EXPERTISE IN DATA, TECHNOLOGY, AND AI.

Inviting applications for the role of Order Management – Senior Process Associate – German – Hybrid Cluj!

RESPONSIBILITIES

• Sales Quotation Processing(i.e., Create, send, change, monitor & reject)
• Sales Contract Processing (i.e., Create, send, change, monitor & reject)
• Sales Order Processing (i.e., Create Standard Sales order for packed material & bulk material, Create Sample Order, Free-of-charge (FOC) Order, Sales Order with pre-sample, Sales Order with order specific procurement (TGDD/TAS), Down payment Sales Order, Prepayment Sales Order, Sales Order with Letter of Credit (L/C), Process automatically created sales order, Create Sales Order for nonWINS materials, Change/reject Monitor Sales Order)
• Sales Order Facilitation (i.e., Pop-up Handling in the Order, Resolve blocks in the Order, Self Pick-up special process handling, Create delivery for packed materials / allocate material & determine batches, Change/Cancel delivery for packed material, Monitor Post Goods Issue, Create Delivery for volume sales order…etc.)
• Back Order Processing (i.e., Monitor Back Order Process / Follow the allocation rules, Rescheduling…etc.)
• Delivery Facilitation (i.e., Resolve blocks in the delivery, Create Reservation, Allocate batchs with restricted quality)
• General Inquiries (i.e., Provide Order status on request, Request Product availability, Handling of Documentation requests, Create and send reports, Handle outputs in order management, …etc.)
• Complaint Handling
• Consignment Business & VMI (i.e., Create Consignment Fill up, Consignment Billing (Issue), Create Consignment return & Pick up, Vendor Managed Inventory
• Customer & Sales Master Data (Request to change/create Master Data, Create/change Material Info record, Set up customer Care Portal User, Credit Card Payment terms
• Agreement Handling (i.e., Create Commission and Rebate Agreement)
• Collection Support (i.e., Support Payment Collection)

Minimum qualifications

• Bachelor’s Degree (or High School Diploma/GED or Associate Degree) or qualification or any directly related experience to relevant OM activities or customer service, ideally in a multinational environment
• Required language level for daily tasks: English C1+ German B2
• Excellent Communication Skills (verbal and written)
• Microsoft Office proficiency, especially Excel