Order Management Specialist - Dutch Speaking (Fixed term)

at  BP

JOB DESCRIPTION:

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world’s ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.
In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!

SKILLS:

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Manage the complex relationship between supplier, customer and sales manager
Take prompt corrective action to deal with unforeseen circumstances and advise customers
Advise prices derived from the contract and advise an optimum delivery point as appropriate
Make decisions independently regarding priorities and the timeframe within which tasks can be achieved
Build up knowledge and competencies in the shipping industry. Help train the customer, gather market intelligence and seek additional volume and/or opportunities to introduce new products
Ensure efficient use of Manta and SAP system for the production of correct invoices, including the execution of order amendments as well as proactive focus on clearing suspense and timely dispatch of invoices
Provide regular feedback on technical and commercial issues raised by customers to the account manager and other staff
Handle technical enquiries and resolve technical complaints received within competency and ensure escalation of significant problems and complaints to the Regional Technical Team where appropriate