Order Management Specialist E2E

at  Celanese International Corporation

Overview:
Responsible for perfect End-to-End order fulfilment, from order receipt to delivery ensuring customer satisfaction for the assigned business in EMEA.
This position will interface with counterparts in Accounts Receivable, Logistics Procurement, Trade Compliance, Planning and Scheduling, Commercial and Business – and further functions - to manage processes that meet productivity and quality metrics ensuring seamless order execution.

Responsibilities:

• Ensure perfect fulfilment of orders from order receipt to delivery and resolve issues as required
• Covering your own client portfolio and keeping a good relationship with both external and internal stakeholders
• Coordinate all load and shipment processes with local plant / warehouse personnel and carriers to ensure on time delivery to customer
• Proactively monitor open orders and deliveries to avoid and resolve issues at the earliest possibility and mitigate negative impact of unavoidable disturbances
• Key transactional contact for customers and 3rd party logistics service providers
• Maintain key internal relationships including business, sales, supply chain planning, product management, credit, financial shared services, and logistics procurement and further functions.
• Update customer master information in SAP
• Process billing related adjustments (e.g. returns, credit/debits)
• Where necessary support sales representatives and business line managers with order related reports, data analysis and customer communication.
• Document, investigate and follow up of internal and external complaints
• Recommend process improvement including investigation of quality failures and the development of preventive and corrective actions for quality failures

Qualifications:

• Fluent English
• At least 2 years of supply chain experience (can be logistics or O2C cycle - order management customer service)
• Has a deep knowledge of SAP transactions and functionality (either familiar with the order management or the logistics transactions)
• Understands and adheres to the procedures at high level, works on proposing changes
• Resilient, adaptable to changes
• Can easily build relationships
• Great attention to the details, being precise
• Critical thinker with a solution oriented mindset
• Is able to communicate effectively with other Departments, understands their process flows and the interactions with them
• Approachability
• Customer focus
• College or university degree

Additional language knowledge is an advantage.

• Ensure perfect fulfilment of orders from order receipt to delivery and resolve issues as required
• Covering your own client portfolio and keeping a good relationship with both external and internal stakeholders
• Coordinate all load and shipment processes with local plant / warehouse personnel and carriers to ensure on time delivery to customer
• Proactively monitor open orders and deliveries to avoid and resolve issues at the earliest possibility and mitigate negative impact of unavoidable disturbances
• Key transactional contact for customers and 3rd party logistics service providers
• Maintain key internal relationships including business, sales, supply chain planning, product management, credit, financial shared services, and logistics procurement and further functions.
• Update customer master information in SAP
• Process billing related adjustments (e.g. returns, credit/debits)
• Where necessary support sales representatives and business line managers with order related reports, data analysis and customer communication.
• Document, investigate and follow up of internal and external complaints
• Recommend process improvement including investigation of quality failures and the development of preventive and corrective actions for quality failure