Order Management Specialist (French Speaker)

at  Celanese International Corporation

Overview:
Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese’s global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,300 employees worldwide and had 2022 net sales of $9.7 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.

Responsibilities:

• Ensure perfect order fulfillment of orders and resolve issues as required.
• Work closely with sales management for billing adjustments.
• Key transactional contact for customers.
• Maintain key internal relationships; including marketing, sales, supply chain planning, ship points, product management, credit, financial shared services, and procurement.
• Update customer master information in SAP.
• Perform the diversified customer pricing applications in SAP.
• Process billing related adjustments (e.g. returns, credit/debits).
• Where necessary, support sales representatives and business line managers with sales data analysis, report requests and customer follow-up.
• Perform additional responsibilities assigned by the Customer Service Management as mutually agreed on.
• Independently develop and participate on projects from concept to completion.
• Seek for opportunities to help people to achieve their goals providing constructive feedback and encouragement to those around that may benefit from the knowledge.
• Coach Team Members in case new process implemented or their knowledge should be shared or developed.
• Accountable for driving continuous process improvement to simplify and standardize, reduce non-value added activities and costs, increase productivity and achieve customer service targets.

Qualifications:

• College/university degree.
• Fluent English.
• Troubleshooting/problem solving skills.
• Has a deep knowledge of SAP transactions and functionality.
• Understands and adheres to the procedures at high level, works on proposing changes
• Can easily build relationships.
• Is able to communicate effectively with other Departments’, understands their process flows and the interactions with them.
• Analyzing mindset, reporting skills.
• Mentoring and coaching skills.
• Willingness to help, support, develop others.
• Approachability.

• Ensure perfect order fulfillment of orders and resolve issues as required.
• Work closely with sales management for billing adjustments.
• Key transactional contact for customers.
• Maintain key internal relationships; including marketing, sales, supply chain planning, ship points, product management, credit, financial shared services, and procurement.
• Update customer master information in SAP.
• Perform the diversified customer pricing applications in SAP.
• Process billing related adjustments (e.g. returns, credit/debits).
• Where necessary, support sales representatives and business line managers with sales data analysis, report requests and customer follow-up.
• Perform additional responsibilities assigned by the Customer Service Management as mutually agreed on.
• Independently develop and participate on projects from concept to completion.
• Seek for opportunities to help people to achieve their goals providing constructive feedback and encouragement to those around that may benefit from the knowledge.
• Coach Team Members in case new process implemented or their knowledge should be shared or developed.
• Accountable for driving continuous process improvement to simplify and standardize, reduce non-value added activities and costs, increase productivity and achieve customer service targets