Order Management Specialist

at  London Stock Exchange Group

Order Management Specialist
The Order Management Specialist generates quotes and enters order information into relevant systems, supporting the quote to billing processes. They also consistently enhance customer experience through improving timeliness in service delivery by achieving the guaranteed average turnaround time, based on agreed product/process and reducing the resolution time with agreed quality for sophisticated requests and specialty accounts (may included implementation of Service Level Agreement). The successful candidate is responsible for the order process for a designated group of customers or a designated geographical area; meeting requirements in an accurate and timely manner, providing expertise to internal and external customers in all related matters, thereby delivering customer satisfaction whilst ensuring that the company’s goals and objectives are met.

QUALIFICATIONS:

• 1-2 years of meaningful work experience
• Graduate/post-graduate in related field such as Commerce or Accounting. Expert candidates should have prior OMS experience.

REQUIRED SKILLS:

• Good data interpretation skills
• Good proven understanding of computer systems; knowledge on SAP, SalesForce and Siebel is an advantage
• Has phenomenal focus for accuracy, completeness and value for assigned tasks which leads to providing an excellent customer experience
• Ability to prioritize and has attention to details
• High interest in learning and champions effective teamwork
• Deadline-oriented and ability to multi-task
• Should possess excellent written and verbal communication skills
• Ability to work independently on multiple activities, showing appropriate level of prioritization and escalation skills
• Should be willing to work in ANY SHIFT SCHEDULE
  LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
  Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
  Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
  LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
  We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
  Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.
  If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
  Job ID R0087765

• Responsible for the implementation of the entire order to billing process and for providing ongoing order management support for sales and clients.
• Support the end to end process of Specialist Products
• Aligned to a designated client base and is accountable for establishing relationships with internal and external customers, playing a key role in improving service results.
• Confirms all client positions are accurate for sales and financial reporting and is accountable for adhering to SOX compliance controls and third party guidelines.
• Own and handle the entire end to end order life cycle, including order preparation, order monitoring, permissioning and billing/credits/cancellations for new and renewal orders.
• Acquire information required to process orders (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts).
• Ensure appropriate technical and commercial approvals are in place.
• Provide research and support for billing disputes, ensuring issues are resolved according to departmental guidelines (which may include Service Level Agreements).
• Ensure any off-line pricing calculators and/or product-specific checklists are completed.
• Verify equipment needs, communication requirements and general client needs, making sure to provide time-frames and set client expectations accordingly.
• Handle pending book calls with internal partners, raising all delays where interaction is required.
• Make sure forecasted install and billing effective dates are accurately uploaded into local database/back office order tracking system. Implement release of billing for all services and charges.
• Maintain accurate client site billing & location details, and contact/user records on internal systems.
• Reconcile out of date Opportunities to orders.
• Provide timely support and resolution regarding Data and Compliance issues.
• Review Free Trial expiration notices with account teams.
• Process order adjustments, applying appropriate commercial policies and guidelines.
• Establish key client and sales relationships in order to facilitate improved administration and customer satisfaction.
• Assist in annual renewals processing, including analyzing pricing, reviewing amendments and invoicing
• Handle and resolve external & internal queries relating to quote/order status, billing, client account information/ permissioning, and compliance issues.