Order Management Specialist

at  Philips

JOB SUMMARY

As a Order Management Specialist you will be responsible for processing order processing and factory order management in order to have confirm delivery date from factory

• Order integrity and timely communication with internal and external customers to resolve any order date alignment issues.
• Ensures that a customer order detail changes, per the Project Manager, are updated timely in our Project management and ERP systems.
• Review factory confirmed delivery dates compared to requested delivery date from the project manager and take proper action to align the dates as closely as possible.
• Tracks order shipments to ensure on time and complete deliveries through the Merge Center and to customer sites using various logistical databases and transportation carrier websites. Expedite delivery where applicable.
• Acts as liaison between all functions for the entire life of the order. From order intake to invoice creation; resolving Sales Order processing issues through material delivery
• Validates and processes Defect on Arrival (DEFOA) and Return Order requests to meet departmental turnaround times.
• Escalates issues appropriately and promptly to ensure optimum customer satisfaction.
• Ensures established processes are followed and adjusted when more efficient ways of working are brought forth. Actively participate in Philips Lean culture to help drive efficiencies.
• Completes all required and/or assigned training courses within established departmental time frames.
• Complies with Quality Standards and Philips’ standards of business conduct.
• Effectively sets priorities in order to meet workload deadlines, commitments and all applicable established departmental goals. Other duties and requirements as required