Order Management Specialist – Process Associate – English – Hybrid Budapest

at  Genpact

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

MINIMUM QUALIFICATIONS:

• University or College degree
• Advanced level of the language of the supported region and English skills
• Relevant working experience in customer service
• Effective and professional verbal and written communication – both with internal and external customers
• Solid critical thinking, ability to act as a gatekeeper
• Ability to overview complex processes
• Ability to work with remote teams
• Customer service attitude
• Capability to overcome obstacles
• Logical thinking, analytical mindset
• Reporting skills
• Proficient IT skills including Excel and Outlook

PREFERRED QUALIFICATIONS/ DESIRED CHARACTERISTICS

• At least one additional European languages (other than Hungarian)
• Solid Oracle knowledge and experience as a user
• Experience in order management

What can we offer?

• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact professional trainings and great career development opportunities
• Friendly work environment (Best Office Award 2015)
• Free access to our award-winning learning platform
• Benefits such as gym, cafeteria, hairdresser and a medical center, all conveniently located on the office campus

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Responsibilities

• Provide high standard order management to support to business stakeholders
• Have key account alignment with full ownership
• Cooperate with customers (both existing and prospective), distributors
• Manage customer orders
• Solve incoming queries from customers and sales representatives
• Be the first point of contact for the customers regarding status update of the order
• Facilitate collaboration across various stakeholders of the company, e.g. engineering, commercial, legal, finance, master data team and supply chain
• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification
• Manage purchase orders, create and make corrections in customer invoices
• Handle customer complaints using the appropriate tools
• Interface with business stakeholders and other teams to identify and resolve problems during the full order management cycle
• Ensures that each request related to commercial operations is documented, compliant with established business controls and is processed in a timely manner
• Understand and fulfill all regulations of the internal policies of the company