Order Management Specialist with German and English

at  Landis Gyr

WHO ARE WE?

At Landis+Gyr, we strive to manage energy better. For more than 125 years, Landis+Gyr has been an industry leader in energy management solutions. Our mission is to create a greener tomorrow through smart metering, grid edge intelligence, and smart infrastructure technology.
At our Center of Excellence in Prague, we support the delivery of Landis+Gyr products and services to the EMEA market with customer experience and uncompromising performance as our focus.
In our Order Management department specifically, we manage the E2E Order to Cash process, and we are looking for an experienced professional to join our team.

WHAT WILL YOU DO?

• Be responsible for E2E process from order receipt to order confirmation and invoicing via CRM and SAP ERP systems
• Process orders to suppliers linked to both customer and internal orders
• Monitor order confirmations from internal and external suppliers, identifying discrepancies and aligning with all stakeholders to ensure customer needs are met
• Process stakeholder requests and solve problems concerning lead time, order changes, missing documents
• Issue transportation orders and delivery documentation
• Distribute digital shipment files and tracking information to customer
• Generate invoices based on Proof of Delivery for financial processing
• Manage and process repair, return, and credit requests
• Contribute to overall company and department KPIs, ensuring SLAs are fulfilled and all deadlines are met
• Generate and share operational reports as part of a team for your market/cluster