Order Processing Specialist (Mexico & UK Remote)

at  Jobs for Humanity

COMPANY DESCRIPTION

Jobs for Humanity is collaborating with TurnItIn to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.
Company Name: TurnItIn
Job Description
Company Description
When you join Turnitin, you’ll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam.
Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let’s make change together.
Job Description
The Order Processing Specialist accurately processes purchases on a daily basis. This role is responsible for account activations and various other requests. Acting as the primary internal customer contact, communicating directly or through the sales organization with the customer to close business and complete administrative functions in line with the objectives and responsibilities of the Global Sales Team. Manage regular and ad hoc projects, gathering information from multiple departments in the company.

• Process external customer purchase orders, signed Order Forms or other forms of commitments
• Provision new and existing customer accounts on multiple platforms for our various products
• Process internal customer requests
• Effectively resolve customer issues/concerns regarding purchases/provisioning
• Respond to customer email inquiries and requests
• Develop and maintain excellent rapport with customers, both internal and external
• Provide first hand support to sales, resellers/partners, finance, product support teams globally
• Maintain an excellent working knowledge of Turnitin LLC products, sales promotions and order processes
• Perform other administration duties and projects as assigned