Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Position: Order To Cash Analyst
Location: Manila, Philippines

Key Responsibilities include but are not limited to:

• Management of customer billing function for Genesys, including review of order information such as Purchase Order that are pre-requisite to ensure invoices will be created, delivered, and collected on time.
• Monitor and ensure adherence to OTC performance standards; drive continuous improvement initiatives to streamline processes and enhance efficiency.
• Proactively interact, collaborate, and build harmonious working relationship cross-functionally with Sales, Operations, Finance, Order Management, Collections, Master Data and Customer Service to ensure accurate processing and invoicing of orders for annual maintenance renewal, professional services, education, cloud, and other invoices type for assigned accounts, as well as to resolve OTC-related issues and optimize workflows.
• Develop and maintain OTC work instructions/desk procedures for knowledge retention and operational management; metrics and key performance indicators (KPIs) to measure process effectiveness and identify areas for improvement.
• Ensure timely and accurate processing of customer orders, invoices, and payments, while maintaining compliance with company policies and regulatory requirements.
• Investigate and resolve discrepancies or disputes related to orders, invoices, and payments to minimize revenue leakage and ensure customer satisfaction.
• Support OTC-related projects, system implementations, and process enhancements to drive operational excellence and scalability.
• Handle customer correspondence in relation to order processing or invoicing issue.
• Maintenance of Customer master data in relation to invoice recipient details, comprehensive and accurate billing records, including current customer information. Ensure that all records are updated in appropriate internal systems on a timely basis.
• Support the FSSC framework through active participation on initiatives, projects and events.
• To meet month end, quarter end and year-end deadlines, working overtime, weekends and holidays may be required.
• Other ad hoc projects and duties as required.

Qualifications/Skills:

• Bachelor’s degree in Business Administration, Finance, or related field
• 3+ years of experience in Order to Cash (OTC) functions
• Strong understanding of order processing, billing, invoicing, and collections processes
• Strong computer literacy and proficiency in ERP systems, preferably Salesforce, NetSuite, Esker, and Workday and MS Office suite
• Excellent analytical, problem-solving, and communication skills
• Previous experience working across geographies an advantage.
• Strong desire to meet / exceed targets and deliver within deadlines.
• Excellent communication skills and ability to work effectively with both internal and external customers and strong English language skills (written and spoken)
• Displays initiative in the carrying out of their duties, constantly looking for ways to improve processes to promote efficiency or strengthen control.
• Strong organizational and priority skills
• High degree of accuracy and reliability in data processing and financial analysis
• Willingness to take on additional projects or workload from time to time.
• Mature & professional approach to work to ensure the person respects the confidentiality of the data they are responsible for and has the confidence of other employees, so they are willing to disclose such data.
• Ability to work and deliver within tight deadlines and willingness to work longer than standard hours to ensure a task is completed on time when required.
• Ability to work effectively with both internal and external customers.
• Bachelor’s degree or equivalent in work experience

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If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit
www.genesys.com
.
Reasonable Accommodations:
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Reasonable Accommodations Form
for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.
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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase

• Management of customer billing function for Genesys, including review of order information such as Purchase Order that are pre-requisite to ensure invoices will be created, delivered, and collected on time.
• Monitor and ensure adherence to OTC performance standards; drive continuous improvement initiatives to streamline processes and enhance efficiency.
• Proactively interact, collaborate, and build harmonious working relationship cross-functionally with Sales, Operations, Finance, Order Management, Collections, Master Data and Customer Service to ensure accurate processing and invoicing of orders for annual maintenance renewal, professional services, education, cloud, and other invoices type for assigned accounts, as well as to resolve OTC-related issues and optimize workflows.
• Develop and maintain OTC work instructions/desk procedures for knowledge retention and operational management; metrics and key performance indicators (KPIs) to measure process effectiveness and identify areas for improvement.
• Ensure timely and accurate processing of customer orders, invoices, and payments, while maintaining compliance with company policies and regulatory requirements.
• Investigate and resolve discrepancies or disputes related to orders, invoices, and payments to minimize revenue leakage and ensure customer satisfaction.
• Support OTC-related projects, system implementations, and process enhancements to drive operational excellence and scalability.
• Handle customer correspondence in relation to order processing or invoicing issue.
• Maintenance of Customer master data in relation to invoice recipient details, comprehensive and accurate billing records, including current customer information. Ensure that all records are updated in appropriate internal systems on a timely basis.
• Support the FSSC framework through active participation on initiatives, projects and events.
• To meet month end, quarter end and year-end deadlines, working overtime, weekends and holidays may be required.
• Other ad hoc projects and duties as required