Out-patient Clinic Administrator

at  Dorset HealthCare University NHS Foundation Trust

A vacancy has arisen for a full time Band 3 Out-patient Clinic Administrator to come and work within our busy and friendly team at Bournemouth West Community Mental Health Team.
We are looking for a motivated and enthusiastic individual with strong attention to detail to provide comprehensive administrative support to the team.
The successful candidate will require ability to multi-task and work flexibly to manage the workload in accordance with agreed quality standards, and demonstrate a good knowledge of Microsoft Office programmes including Outlook and Word.
Previous NHS experience would be an advantage but not essential.
The post will be based at Hahnemann House, but occasional cover may be needed at the partner base at Turbary Park.
To ensure the provision of a professional and efficient and confidential administration service and a high standard of customer care.
Provide information to patients, staff, carers, relatives, G.Ps and Community Mental Health Teams, relating to appointments, patient care, service pathways and meetings. This should be done alongside the maintenance of computer systems, spreadsheets and databases that are required by the team.
The role also requires reception duties, using sound communication skills, sometimes being required to respond calmly to challenging or aggressive communication from patients.
At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We’re all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is working in partnership with The Prince’s Trust to support people getting into work, as part of this partnership, we are offering an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support please do contact dhc.wideningparticipation@nhs.ne

Please refer the Job description for details