Outbound Call Center Director (Political Campaign)

at  MCI Military Recruitment

POSITION OVERVIEW:

Job Title: Outbound Call Center Director (Political Campaign)
Job Type: Full-time, Permanent
Location: Onsite, Cape Town (US hours)

ABOUT US:

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

POSITION OVERVIEW:

We are seeking a seasoned and visionary Outbound Call Center Director to lead our political campaigning initiatives. As a Director, you will play a pivotal role in shaping the direction of our outreach efforts, driving strategic decision-making, and ensuring the success of our political campaigns.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

PHYSICAL REQUIREMENTS:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

DISCLAIMER:

The purpose of the above job description is to provide potential candidates with a general overview of the role. It’s not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason

KEY RESPONSIBILITIES:

• Develop and execute comprehensive outbound call center strategies and campaigns focused on political advocacy, voter mobilization, and grassroots engagement.
• Lead a multidisciplinary team of call center managers, supervisors, agents, and campaign strategists, providing guidance, direction, and support to achieve campaign objectives.
• Establish campaign goals, targets, and performance metrics, and oversee the tracking, analysis, and reporting of campaign outcomes to stakeholders and senior management.
• Collaborate with political consultants, campaign advisors, and external partners to develop campaign messaging, scripts, and voter outreach strategies that align with campaign objectives and resonate with target audiences.
• Drive innovation and continuous improvement in campaign tactics, technologies, and methodologies to optimize campaign effectiveness, efficiency, and impact.
• Ensure compliance with campaign regulations, legal requirements, and ethical standards in all outreach activities, data management practices, and communications.
• Manage campaign budgets, resource allocation, and expenditure to maximize return on investment and achieve cost-effective campaign outcomes.
• Foster a culture of accountability, transparency, and excellence within the call center team, promoting professional development, teamwork, and a commitment to achieving campaign goals.
• Represent the organization in political forums, community events, and stakeholder meetings, advocating for campaign priorities, building relationships, and advancing campaign objectives.
• Stay informed about political developments, policy issues, and electoral trends, and provide strategic insights, analysis, and recommendations to inform campaign decision-making and messaging.