Outbound Sales Manager

at  WellnessLiving

Title: Outbound Sales Manager
Compensation: Base Salary + Benefits + PTO + Commission (OTE $130,000-$148,000)
Location: Thornhill, ON
Term: Full-time, permanent

ABOUT US:

WellnessLiving isn’t just our name, it’s who we are. We’re the software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business.
When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.

ABOUT YOU:

We are a growing team of bright, ambitious individuals who are seeking like-minded candidates who can help us take our brand to the next level! We are looking for someone who can think outside of the box and isn’t afraid to push the envelope. The ideal candidate is an experienced sales professional, who thrives in a quota driven environment, doesn’t stray away from a challenge and is passionate about health & fitness.

SKILLS & QUALIFICATIONS:

• Bachelor’s degree in Business Administration, Sales, Marketing, or related field or equivalent work experience and training.
• Proven track record of meeting or exceeding sales targets.
• Previous experience in sales management, preferably in an outbound sales environment.
• Analytical mindset with the ability to interpret sales data and metrics.
• Experience in developing and implementing sales processes and strategies.
• Excellent negotiation and communication skills
• Effective and inspiring leadership skills, with the ability to motivate and encourage team members
• Ability to problem solve and develop solutions to diverse and complex situations and enterprise customer accounts
• Well-versed in Microsoft Office Suite, Google Suite, and sales tools including Salesforce, ZoomInfo, etc.
  Please note that those who meet the qualifications for the position will be contacted directly.
  We appreciate you taking the time and look forward to reviewing your application.
  WellnessLiving is an equal opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate’s qualifications and experiences as they directly relate to professional competencies. WellnessLiving does not discriminate against any employee or potential employee because of race, creed, colour, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible! We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees

• Lead and oversee the outbound sales team, ensuring they meet or exceed sales targets
• Motivate, coach, and mentor the outbound sales team, managing performance and providing training for continuous improvement.
• Observe, monitor, and track performance, conducting performance reviews for the team to foster professional growth.
• Analyze and interpret metrics and KPIs, developing plans and training to optimize performance.
• Continually assess sales processes, documenting and implementing changes for success.
• Coach and motivate staff to drive maximum performance and results.
• Lead by example, fostering an energetic, highly effective culture that inspires employee engagement and effective processes, surpassing stakeholder expectations.
• Set benchmarks for customer-centric call handling and performance monitoring standards.
• Assist with department operations, including recruitment efforts to build a high-performing outbound sales team.
• Create, maintain, and implement sales processes, playbooks, and career paths for Outbound AEs.
• Collaborate with sales team members to craft solutions that meet customer needs.
• Continuously improve and implement program guidelines and processes.
• Handle escalated customer inquiries or issues as needed, ensuring timely resolution and customer satisfaction.
• Implement ongoing reporting to track outbound activity and continuously improve on given KPIs.