Outpatient Booking Officer

at  Frimley Health NHS Foundation Trust

To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust. To ensure all patients and visitors are treated with dignity, respect and empathy at all times. To deal with patients in a polite and respectful manner complying with their requests where possible. To support the Trust in delivering NHS targets.
To respond in a timely fashion to all administrative duties within the team. To support the implementation of all new IT and patient administration systems. Assist and be pro-active in all modernisation projects that concern the team and improve patient pathways. To be multi-skilled in your working role and able to assist in all areas of the department as and when required.
To ensure strict confidentiality is maintained at all times in respect of correspondence received in the department and in accordance with Trust policy. To ensure demographics and daytime contact numbers are obtained and checked on each individual call and updated on the patient administration system in accordance with Information Quality Assurance.To adhere to the Trust Access Policy when patients do not keep appointments or wish to delay appointments or treatment. To liaise with the team leader to provide a high quality empathetic service and highlight any problems, working together as a customer focused team to solve issues that may arise. To adhere to the Trust values of being committed to excellence, working together and facing the future.
To attend specialty meetings for your lead specialty as and when required.Follow all Trust and local policies and procedures at all times. To deal with patient/staff complaints in a professional manner and try to resolve the issue before they become formal

Please refer the Job description for details