Outpatient Clinic Coordinator - Hoxton Diagnostic Hub

at  Moorfields Eye Hospital NHS Foundation Trust

Working as Clinic Coordinator you will be responsible to provide excellent and professional service to our patients and colleagues. You will be responsible to provide high standard reception service and general support to designated outpatient clinics, providing effective clinic management, reducing over-booking and ensuring clinic capacity is fully utilized at all times. You will be working as part of a wider Glaucoma & Medical Retina administrative team and provide cross-cover as and when required. You will be responsible to meet key performance indicators (KPIs) set for the outpatient service.
To provide effective clinic management, reducing over-booking of clinics and helping to ensure a positive experience for patients. To provide a professional, comprehensive and efficient reception and administration service to the Trusts outpatient clinics based at Moorfields, City Road. To promote a positive image of the Trusts outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first. To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.
To ensure adherence to the Trusts Access Policy at all times. To work as part of a large administrative team and provide cross- cover as and when required. To actively reduce the number of hospital appointments not attended by confirming follow-up appointments with patients face-to-face where possible

Please refer the Job description for details