Outpatient Team Leader

at  Dar Al Shifa Hospital

QUALIFICATIONS, COMPETENCES AND SKILLS:

Education: A Bachelor degree in any discipline
Experience: Minimum 2 years’ experience directly related to the duties and responsibilities specified
Licensure: Not Applicable
Language: Operational in Arabic and English language
Computer Proficiency: Good in Word, Excel, PowerPoint and Outlook

PURPOSE AND SCOPE OF THE JOB:

Manages and leads a team of reception staff. Communicates unit goals to team. Motivates team members, assesses and keeps supervisors updated on team performance. Ensuring that the service offered to customers is delight.

MAIN DUTIES AND RESPONSIBILITIES/PERFORMANCE STANDARDS:

• Leadership Of the reception team and function as a team
• Monitor team performance and report it to outpatient supervisor
• Cover the crowded receptions which are located in his certain area
• Make sure that reception staff follow the sequences of service, policies and procedures
• Motivate team members
• Assists supervisors for new team member training
• Keep his/her eyes on the waiting patients to make sure that there is no issues allow patients to complaint
• Facilitate issues for any unsatisfied patients.
• Writing daily report of any customer issues and reviewed by CS manager.
• Receiving all inquiries and complaints from customers and responding quickly.
• Must possess good tact in conversation, good listener, understanding situations with awareness and concentration and ability to face critical situations wisely.
• Maintain the ability for scheduling staff as well decreasing the workload to assist them for a healthy atmosphere.
• Maintain the ability to share whit his/her projects to enrich the customer experience.
• Maintain the ability to be a team player to be an ideal; example for his colleagues.
• Ensures quality and patient safety practices are followed.
• Provides or promotes people centered care.
• Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.