Outpatients Booking Clerk & Receptionist - Hinchingbrooke

at  North West Anglia NHS Foundation Trust

We are excited to welcome individuals who bring their enthusiasm to our Outpatient Administration teams based at our Huntingdon site.
We are seeking candidates who can maintain a calm and professional demeanour and be able to work under pressure and prioritise the workload.
Excellent communication and customer service skills are a must, and a positive approach to customer care is highly valued.
Computer literacy is essential, as you will be working with various Trust Patient Administrative Systems for data input and retrieval.
If you are ready to bring your positivity to our Outpatients Administration teams, apply now! Together we will make a positive impact and deliver excellence in healthcare to our patients.
You will take on a varied range of administrative responsibilities, such as registering confidential patient data into the Patient Administration System, booking appointments in order from waiting lists, liaising with patient enquiries face to face and over the telephone, completing attendances, cancelling and rescheduling appointments as required. As a Receptionist, you will be the welcoming face for our patients.
We are committed to ensure a work-life balance to all our staff by offering full time and part time roles, flexible working hours on a shift pattern to fit around your family life.
We welcome and encourage applications from people of all backgrounds. We particularly encourage applications from disabled, Black, Asian and Minority Ethnic (BAME) and candidates form our local communities.

Benefits to you

• 27 days annual leave for new starters, rising to 29 days after five years of service and 33 days after 10 years of service, plus 8 Bank Holidays (pro-rata for part time staff);
• NHS Pension Scheme:
• Flexible working opportunities;
• Increased hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
• Career development and training;
• Wellbeing support and activities;
• In-house physiotherapy Service;
• On-site canteens with subsidised meals;
• Subsidised staff parking (currently free).
• Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough

To provide comprehensive administration to support Reception, Booking Teams and Contact Centre within Outpatients.
To be fully conversant with the Trust appointment systems and extract data from waiting lists to book patients in date order and clinical/risk priority
Point of contact for patient, GP surgeries and other parties for enquiries, cancelling and rescheduling of appointments
Cover Reception areas, book patients attendance and any follow up appointments
Work closely with specialities escalating any capacity issues following the escalation proces

Please refer the Job description for details