Outsourcing Manager

at  N26

ABOUT THE OPPORTUNITY

We are seeking an experienced Outsourcing Manager to join our Central Outsourcing Management team. The Central Outsourcing Management team is a ‘second line of defense’ function and is responsible for: establishing the guidelines & standards, training & education, monitoring & controlling, & reporting to management. The successful candidate will have a direct hand in shaping the future of this function and contribute to the success of the overall organization.

WHO WE ARE

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.
We’ve eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.
Founded in 2013, N26 now has more than 8 million customers in 24 markets. We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.

• You support the implementation of the outsourcing methodology as well as the associated tools, templates, reporting standards and escalation processes
• You independently keep yourself up to date with regulatory changes and point out possible changes that need to be made
• You support the affected departments in rolling out the tools and templates
• You coordinating the Outsourcing Risk Assessment together with the business and the other 2nd Line of Defense Risk Management functions
• You support the department in defining the relevant key performance indicators, key risk indicators and relevant reporting
• You monitor the regular performance evaluation of the departments based on defined KPIs and KRIs
• You independently carry out 2nd level controls and sample testing
• You support the monitoring of outsourcing risk mitigation and create related reports to management.
• You evaluate the contingency plans as well as exit & termination strategies defined by the department and actively monitor any further need for action
• You ensure that the outsourcing register is kept up to date