Overseas Customer Service Consultant

at  Medibank

WILL YOU ACTIVELY CREATE A HEALTHIER FUTURE FOR TOMORROW?

At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.
We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.

THE OPPORTUNITY

At Medibank we believe that every customer deserves nothing but the best service and we’re looking for great people who want to be a part of that culture.
You will be based at the Flinders University Bedford site in Adelaide– as a member of the Overseas service team, which is a premium service centre, a one-stop-shop for all our overseas student member needs. Working in a collaborative environment you’ll be providing support, advice and value to our overseas students in relation to their health insurance.
This role is ideal for someone who is looking to further develop their Customer Service skills and build a career at Medibank.

ABOUT YOU

We are looking for empathetic and motivated people who are great at communicating face-to-face and over the phone in a compassionate and friendly manner. You know what exceptional customer service looks like because you put yourself in the customer’s shoes. You can think on your feet and tailor your response to different situations and people. You thrive on being able to solve problems and offer solutions. You support your colleagues and the team around you to do the best job they can.

ADDITIONAL SKILLS AND EXPERIENCE:

• Knowledge and understanding of the health, finance, or insurance industry within Australia is desirable, (not compulsory)
• Self-starter; a drive to pursue own learning and development outcomes and results; and
• Can remain calm and professional while dealing with at time challenging situations.
• Current working with children check or willing to get one if successful
• Multi-lingual desirable (Mandarin/Spanish/Arabic/German/French/Sinhalese/Urdu/Hindi)
• Passionate customer service and a problem solver
• TECH savvy and a can do attitude

• Providing a quality service for our valued customers;
• Service an end-to-end solution for Overseas Student customers;
• Being a positive contributor to the Overseas Specialist Team identifying and highlighting opportunities to improve the member and billing agent experience;
• Occasional presentations to stakeholders and customers (international students / university partner / migration agents)
• Expectation would be to assist students face-to-face, over the phone, via emails and over messaging