Overseas Visitor & Private Patient Officer

at  The Princess Alexandra Hospital NHS Trust

Manage the financial aspects of the private and overseas patients’ services; ensuring income due to the Trust is recovered in accordance with Department of Health and Social Care regulations.
Provide specialist expertise to resolve queries and deal with information gathered by various agencies e.g. Border Agency, Home Office, Embassies.
Responsible for ensuring interviews are undertaken with all patients identified as potentially ineligible for free NHS Treatment, using DHSC regulations to ensure the correct evidence is received from the patient.
Manage the upload of patient EHIC details to the DHSC portal ensuring the NHS is reimbursed for treatment costs and obtains its financial incentive payments.
Ensure invoices are raised promptly for private patient treatments liaising with internal departments to identify patient attendances and using latest private patient tariffs.
Respond to Freedom of Information requests in relation to private and overseas patient charges. Act as a resource on regulations and best practice regarding Overseas patients and entitlement.
Take the lead on complex cases where patients, who are not eligible for any of the payment options, need additional support and advice.
Assist in patient repatriations from the UK, liaising with clinical staff and next of kin where necessary
Overseas Visitors
Be the main point of contact within the Trust for enquiries relating to overseas patient identification and determination of chargeable status
Establish whether patients are chargeable or are exempt under the National Health Service (Charges to Overseas Visitors) Charging Regulations 2015, as amended.
Where charges apply, ensure invoices are raised and costs recovered.
Undertake frontline interviews with patients to determine eligibility to free NHS treatment
Record all data relating to overseas patients, including those identified as exempt from charges for performance reporting
Provide data for statutory returns to financial timelines
Respond to freedom of information requests in respect of overseas patient charges Private Patients
Provide finance support for the recovery of costs relating to private patient treatment.
Liaise with all departments in the identification and information gathering of private patient treatments to ensure prompt and accurate billing.
Respond to freedom of information requests in respect of private patient charge
Private Patients
Provide finance support for the recovery of costs relating to private patient treatment.
Liaise with all departments in the identification and information gathering of private patient treatments to ensure prompt and accurate billing.
Respond to freedom of information requests in respect of private patient charges
Our Organisation
The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop’s Stortford, and St Margaret’s Hospital in Epping.
We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop’s Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.
Our Values
The Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences:
Patient at heart – Always holding the patient and their wellbeing at the centre of our thoughts and efforts
Everyday excellence – Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both
Creative collaboration – Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care
The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.
Please see the attached job description and person specification, available to download at any time

Please refer the Job description for details