Overseas Visitors Officer

at  Bradford Teaching Hospitals NHS Foundation Trust

You will work as part of the Overseas Visitor Team ensuring contact with patients and Trust colleagues is professional and prompt, in line with set service standards. The post will involve the use of the Trust’s electronic patient record system; liaising with clinical colleagues, meeting patients and relatives to discuss eligibility to free NHS care and collaborating with external agencies and GP practices, amongst others.
There will also have the opportunity to support the Healthcare Contracts/Overseas Manager which will provide both operational experience through attendance at meetings, involvement in discussions and report writing as well as experience through more strategic and longer-term projects.
The successful candidate will need to possess good communication, time management and organisational skills and must be able to work to tight timescales.
Previous administrative and telephone experience as well as working with the public are desirable. Good working experience with IT systems such as MS Office and a good working knowledge of the NHS would be advantageous.
At Bradford we believe we are all stewards of taxpayer money, and as a One NHS Finance Level 2 accredited finance department, this is especially important to us and we strive to ensure that our work with our hospital colleagues and system partners delivers the very best for our patients.
We will encourage and support you to develop your skills and to give you the opportunity to progress your career. This role will provide you with the opportunity to gain valuable experience of working with staff throughout the hospital, working collaboratively with our system partners and other public sector bodies.
Our People Charter outlines the behaviors we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:
We value people
We are one team
We care
We’re keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.
The post holder will ensure that Bradford Teaching Hospitals NHS Foundation Trust (the Trust) implements the Department of Health (DH) charging regulations to maximise the income due to it and to safeguard NHS resources for patients who are eligible for NHS treatment.
The post holder will contribute to ensuring the Trust is compliant with legislation and associated performance metrics.
The post holder is responsible for providing an effective customer-focused overseas patient visitor function across all sites of the Trust.

Please refer the Job description for details