P&C Contact Centre Support Officer

at  NSW People Culture

P&C CONTACT CENTRE SUPPORT OFFICER

• Clerk Grade: 3/4
• Employment Type: Ongoing/full time
• Hybrid role with a home base of Parramatta OR Gosford with regular office attendance
• This role sits within the People & Culture Contact Centre Team within the People & Culture Division

• Demonstrated experience in a customer service environment or within a People and Culture Contact Centre
• Previous experience managing a high volume inbox
• Working knowledge of HR best practice is ideal
• A customer centric and people centric mindset
• Sound written and verbal communication skills
• Be able to work on a rotating roster covering the span of hours from 8am to 5pm Monday to Friday
• Great organisational & time management skills
• Demonstrated proficiency in MS Office suite. Experience in using HRIS / Payroll systems such as SAP HR would be advantageous
• Enthusiasm, resilience, and energy to thrive in a fast-paced environment
• Strong ethics and values that align to our customer service driven culture
  Salary Grade 3/4, with the base salary for this role starting at $79032 base plus superannuation
  Click Here to access the Role Description. For enquiries relating to recruitment please contact Isabella Cherry via isabella.cherry@customerservice.nsw.gov.au.
  Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.