PACE IS Application Analyst II (Central Valley PACE - Modesto)

at  Golden Valley Health Centers

The PACE IS Application Analyst II will be responsible for leading the Epic application design, build, testing, training, support and project management. The Analyst will manage the communications, expectations and deliverables between Epic workgroups/councils, internal IT teams, external stakeholders, and vendors in support of PACE information systems. This role operates in close coordination with the IT leadership, Application Services, Data Services, training, IT service desk and IT engineering teams.
This position will work at our Modesto PACE Center, Schedule is Monday – Friday, 8:00am – 5:00pm.

MINIMUM QUALIFICATIONS:

• Excellent written and verbal communication skills.
• Excellent business analysis, requirement gathering, problem solving and root-cause analysis skills.
• Excellent organization and time management skills.
• Ability to work well under pressure with tight deadlines and high degree of complexity.
• Ability to assume sole and independent responsibility for various assigned projects and tasks.
• Ability to exercise discretion and independent judgment with respect to significant matters.
• Excellent facilitation, negotiation and consensus building skills.
• Strong interpersonal skills including the ability to work well with people with different backgrounds.
• Ability to work on several projects simultaneously.
• Excellent understanding of the implementation process and the various interdependencies between operations and technology both internal and external.
• Excellent understanding of IT incident, project and change management processes.
• Excellent understanding of applications, operating systems, databases and networking fundamentals.
• Proficient in the following Microsoft Office applications, including Outlook, Excel, Word, PowerPoint and Visio.
• Valid CA Driver’s License, reliable transportation, acceptable driving record, and liability insurance.

EDUCATION/EXPERIENCE:

• High school diploma or equivalent required. Bachelor’s degree preferred.
• Knowledge of clinical area or business area to be supported highly preferred.
• Minimum two (2) years’ experience supporting Epic EHR and Epic application certification required.
• Must obtain certification in assigned Epic application within 3 months of employment (if requested).
• Epic certification must be continuously maintained.

• Act as the primary support contact for assigned application’s end‐users.
• Maintain knowledge of assigned Epic and other HIT application(s) configuration management and act as subject matter expert on application(s) functionality.
• Manage support requests through IT Service Management software. Prioritize, track and resolve end-user support requests with a sense of urgency, problem solve escalated tasks.
• Assume ownership, escalate and manage support requests to Epic and internal IT teams.
• Develop, implement and maintain policies, procedures and associated training plans for assigned application(s).
• Lead PACE Epic workgroups and councils to determine future needs and requirements.
• Review the status of projects and issues on ongoing basis with organization leadership; ensure project timelines are adhered to and implement plans of action as necessary.
• Hold weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget and upcoming milestones.
• Provide on-site support and issues triage/resolution for clinics during implementation and specifically when practices “go live” on Epic application(s).
• Maintain knowledge of applicable data privacy and security practices and regulations.
• Maintain policy and procedure documentation.
• Assist with building and testing of environments, and provide support and troubleshoot issues.
• Present information verbally and in writing in a clear and easy-to-understand manner.
• Other duties as assigned.