Packaging National Account Manager

at  K1 PACKAGING GROUP LLC

GENERAL DESCRIPTION

The Packaging (National Account Manager) is responsible for managing and nurturing relationships with our clients, ensuring customer satisfaction, and driving K1/Everest business growth. The Sales Representative will serve as the main point of contact between the company and clients, developing and executing account strategies to achieve mutual success.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education and/or abilities required for the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions:

JOB KNOWLEDGE, SKILLS & ABILITIES:

• Relentlessly committed to driving customer value.
• Excellent verbal and written communication skills. (Bilingual English/Spanish a plus)
• Ability to function as a “Player/Coach” in the development of processes and people.
• Solid customer base in labeling, flexible and folding carton with the ability to bring those customers with you.
• Experience and demonstrated results in applying Continuous Improvement principles to an operation.
• Outstanding problem solving, time management, interpersonal and customer service skills a must.
• Effective planning and organizing skills as they relate to sales, customer relationship building and market research.
• Strong knowledge of production methods/systems, continuous improvement processes, and problem analysis.
• Effective presentation skills (one-on-one or in group settings), and effective telephone etiquette skills/techniques.
• Proficient computer skills and knowledge applicable to the job (i.e. Microsoft Word, Excel, Internet, e-mail), as well as proficiency in the use of in-house programs and applications.
• Strong sales experience with labels, flexibles and/or folding carton packaging is a must have skill.
• Excellent customer-service skills, and the ability to handle multiple duties/assignments effectively and efficiently.
• Strong knowledge of production methods, systems, and continuous-improvement processes.

EDUCATION, EXPERIENCE & TRAINING

• BA/BS Degree in business or applicable field.
• Five (5) or more years of work experience in a fast-paced sales/customer service or similar work environment; or
• Must have packaging (primary/secondary), labeling or folding carton sales experience to be successful in this role to be considered.

PHYSICAL DEMANDS & WORKING CONDITIONS

The essential functions of this job require the employee to perform the following physical activities during work:

• Required to stand, walk, and sit for extended periods of time during course of work shift.
• Required to regularly stoop, bend, kneel, lift, and reach, in the performance of this role.
• Required the use of hands, speech and hearing, and use of feet to operate machinery/equipment; Agility to operate and frequently be exposed to moving mechanical parts.
• Lifting requirements: 25-35 lbs.; and the ability to move/push up to 25 lbs.
• The noise level in this work environment may be moderate to high.
• Occasionally exposed to high, precarious places, fumes, or airborne particles, outside weather conditions.
• PPE requirements: Regular use of safety glasses, standard ear plugs, masks, safety shoes, and gloves.

Note: The Company reserves the right to modify, update, change and/or make corrections to this job description, at the sole discretion of senior management, at any time during the employee’s employment term, at the sole discretion of management.

ESSENTIAL JOB DUTIES

Perform a variety of leadership duties and job tasks within an assigned department and /or work areas, ensuring that all application safety laws/regulations as well as state/federal employment laws that pertain to this position are following in accordance with Company policies, procedure, standards, and work rules. Essential job functions and duties include, but are not limited to, the following:

Client Relationship Management:

• Build and maintain strong relationships with clients in the labeling or folding carton industry.
• Understand client needs, objectives, and challenges to provide tailored solutions.
• Act as the main point of contact with our customers.
• Vigorously advocate for clients within the organization.

Sales and Revenue Growth:

• Identify upsell and cross-sell opportunities within key accounts in labels or folding carton, packaging in the beauty industry.
• Collaborate with sales team to drive revenue growth and achieve sales targets.
• Track and report on key account performance and revenue metrics.
• Relentlessly work to drive and generate value for our customers.

Account Strategy and Planning:

• Develop and implement strategic account plans to achieve business objectives and revenue targets.
• Collaborate with cross functional teams to align strategies and deliver on client expectations.
• Identify opportunities for account expansion and growth.

Communication and Presentations:

• Communicate effectively with clients, providing regular updates on products, services, and industry trends.
• Conduct presentations to showcase the value proposition and address client needs.
• Respond promptly to client inquiries and resolve issues in a timely manner.
• Ensure all customer concerns, questions and inquiries are dealt with promptly and effectively.

Contract Negotiations:

• Negotiate contract terms and agreements with clients.
• Ensure that contractual commitments are met and exceeded.
• Collaborate with legal and financial teams to finalize and execute contracts/agreements.

Customer Satisfaction and Retention:

• Monitor and measure customer satisfaction levels.
• Proactively address issues or concerns raised by key clients.
• Continuously strive to enhance customer loyalty and retention.

Market Analysis:

• Stay informed about industry trends, market conditions and competitor activities.
• Provide insights and recommendations based on market trends and analysis.

Reporting:

• Maintain accurate records of account activities, interactions, and sales.
• Prepare and submit regular reports to management on account performance.
• Maintain Pipedrive in accordance with defined guidelines.

Other activities:

• Conduct plant tours for potential clients and visitors.
• Attend trade shows to promote company products and services.

The essential functions of this job require the employee to perform the following physical activities during work:

• Required to stand, walk, and sit for extended periods of time during course of work shift.
• Required to regularly stoop, bend, kneel, lift, and reach, in the performance of this role.
• Required the use of hands, speech and hearing, and use of feet to operate machinery/equipment; Agility to operate and frequently be exposed to moving mechanical parts.
• Lifting requirements: 25-35 lbs.; and the ability to move/push up to 25 lbs.
• The noise level in this work environment may be moderate to high.
• Occasionally exposed to high, precarious places, fumes, or airborne particles, outside weather conditions.
• PPE requirements: Regular use of safety glasses, standard ear plugs, masks, safety shoes, and gloves