Packaging Platform Director

at  Farah Experiences

As the Packaging Platform Director for the OMNI channels, you will play a pivotal leadership role, orchestrating the strategic design, delivery, and optimization of the mission-critical business applications within the modern Online Travel Agency (OTA) and B2B landscape.
Your role will demand expertise in OMNI channel integration, including B2C, B2B, B2B2C, B2C & B2B white label, API channel manager integration, OTA integration, and digital self-service experiences. You will lead a team to ensure effective alignment of technology solutions with organizational objectives, project prioritization, and collaboration across departments. You will have the accountability to re-shape technology capabilities and remove technological frictions by providing a reliable, consistent, and scalable technical framework & support for a 2-sided marketplace.

ACCOUNTABILITY FOR OUTCOMES AND RESULTS:

• Commit to a delivery roadmap with clear milestones and timelines.
• Ensure accountability for the outcomes and results of assigned projects, tasks, and solution performance.
• Pay attention to the achievements and lessons learned, fostering a culture of continuous improvement.

TO BE CONSIDERED FOR THIS ROLE, YOU WILL NEED TO HAVE:

• Bachelor’s degree in a related field.
• Solid experience of designing and implementing Omnichannel strategy supporting smooth launch and maintenance of products resulting in revenue growth.
• Minimum 10+ years of leadership experience working in a leading company within the Technology/Service, Tourism and Hospitality Industry
• 5+ years’ experience in Application Management
• Strong project and change management skills, pro-active and results driven, with a strong commitment to success.
• Experience of developing and articulating Omnichannel user journeys.
• Strong and capable leader, with the presence and ability to communicate, motivate and influence at all levels, can set a healthy pace for the team and is not afraid to get into the details when they need to.
• Solid understanding of online marketplaces and how technology enables automation, simplicity and scalability in supply sourcing and distribution. Systems thinker with an ability to digest overly complex, ambiguous dynamics into simple options and path forward.
• Inspiring people leader who can motivate and set a healthy pace for the team and is not afraid to get into the details when they need to.
• Experience of Business process improvement aligned to support IT implementations.
• Experience identifying business operational issues and recommending and implementing technical solutions to resolve problems.
• Ability to readily learn and adapt to innovative technologies, industry practices and trends.
• Systems thinker with an ability to digest complex, ambiguous dynamics into simple options and path forward.