PALS Assistant

at  University Hospitals of Derby and Burton NHS Foundation Trust

Assist in the running of the PALS service Provide information, advice and support for patients, relatives or carers in a sensitive and compassionate manner. Respond to telephone calls, emails and face to face contacts from patients and families. Support the team with progressing concerns/enquiries to meet timescales. Responsible for liaising with a wide range of internal and external staff to assist with resolution of enquiries, concerns, ex-gratia claims and compliments.
Liaise with the centralised complaints team to ensure any enquiries that fall within the remit of the NHS complaints procedure, are handed over in line with policy, process and the wishes of the enquirer. Enter new contacts onto the DATIX system and maintaining electronic case files. Appropriately escalate any complex enquiries to senior members of the team. Provide administrative support to the PALS team.
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account

Please refer the Job description for details