Parking System Support Analyst- Level 1

at  Amano McGann Inc

Amano McGann, Inc. (www.amanomcgann.com) is one of the largest parking systems distribution and software engineering companies in North America with full-service offices in 20 principal markets. We maintain market leadership by providing innovative products and services to meet the demands of this fast-growth industry. Our sales and management executives, software development engineers, R&D specialists, and our customer support professionals work together as a team to provide the highest standard of customer satisfaction.
We are seeking an individual with mechanical, electrical, and software troubleshooting skills to work in a fast-paced parking hardware and software support environment. Products supported include automatic barrier gates, ticket dispensers, handheld devices, pay stations, credit card processing, windows and web-based applications, and our suite of access and revenue control software. Amano McGann has an immediate opening for a full-time Parking Systems Support Analyst at our Roseville Corporate Office.

Primary Responsibilities

• Respond to inbound calls and tickets from field technicians and site owners/operators located throughout the United States and Canada from 9AM-6PM Central
• Diagnose and resolve hardware and software issues over the phone, online chat, and through remote server connections
• Log interactions with field technicians and site owners/operators, time spent, and the final resolution in the ticketing system
• Create documentation as needed to cross-train peers on new or modified solutions
• Train peers, field technicians, and site owners/operators
• Participate in weekly on call rotation

Skills and Experience Required

• Candidate should have mechanical, electrical, and software troubleshooting skills to work in a fast-paced parking hardware and software support environment
• Team player with the ability to work independently of and cooperatively with others
• Candidate should have experience with servers, server operating systems, and networking
• Candidate must possess excellent verbal and written communications skills
• A 2-year technical degree or equivalent experience is preferred
• Although experience in these areas is ideal, a candidate with the right base of knowledge may also be considered as a candidate for our team

• Respond to inbound calls and tickets from field technicians and site owners/operators located throughout the United States and Canada from 9AM-6PM Central
• Diagnose and resolve hardware and software issues over the phone, online chat, and through remote server connections
• Log interactions with field technicians and site owners/operators, time spent, and the final resolution in the ticketing system
• Create documentation as needed to cross-train peers on new or modified solutions
• Train peers, field technicians, and site owners/operators
• Participate in weekly on call rotatio