Part-time Benefits & Leave Assistant

at  Frederick Health

JOB SUMMARY

Is responsible for the day to day support of all health and welfare benefit offerings including but not limited to health, dental, vision, life, disability, flexible spending accounts, and leave-related benefits such as FMLA, long/short term disability and PTO. Responds to questions from employees regarding benefit offerings, eligibility, program attributes, and benefit related issues, as well as, leave of absence policy stipulations. Support a strong working relationship with Human Resources Business Partners, Worker’s compensation Specialists, Benefit and Leave Specialist and Employee Health.
Supports, and is responsible for incorporating into job performance, the Frederick Health (FH) mission, vision, core values and customer service philosophy and adheres to the FH Compliance Program, including following all regulatory requirements and the FH Standards of Behavior.
Under the direct supervision Benefit Manager or Director Human Resources, provides administrative and customer support to the HR service team. Deals with internal employee inquiries and management staff throughout the organization.

EXPERIENCE

Required

• 2 year(s): Experience with direct customer contact required.

Preferred

• One year of HR experience strongly preferred.

Required Knowledge, Skills and Abilities:

• Excellent customer service, communication, and organizational skills.
• Attention to detail, with the ability to produce accurate work with potential of interruptions.
• Ability to communicate professionally with all levels of staff and employees within a diverse population.
• PC proficiency and experience with MS products – WORD, Excel or other database management software
• Attention to detail, able to meet deadlines independently with accurate work/output
• Ability to maintain a high degree of confidentiality
• Ability to operate office equipment to include facsimile machine, multi-line telephone system, voice mail, and photocopy machine etc

Minimum Education, Training, and Experience Required:

• High School graduate with some college or formal secretarial training preferred.
• Minimum 2 years experience with direct customer contact required and one year of HR experience strongly preferred.
• Knowledge of FMLA/LOA, worker compensation, and benefit management requirements, laws or prior processe

• Under direction of the Benefits Manager, provides day-to-day support for employee inquires administration of all health and welfare benefit offerings including but not limited to health, dental, vision, life, disability, FMLA/LOAs etc. through email, phone calls, walk ins or trainings accurately and timely.
• Conduct duties within required parameters for compliance (ACA, COBRA, Medicare, FMLA, or worker comp) for reporting or tracking
• Review and enter employee FMLA/LOA, worker comp occurrences, benefit enrollment or change submissions into computer-based management system with accuracy and timely as required.
• Necessary follow up communication or documentation on leave determinations, new hire, enrollment or separation processes.
• Repetitive tasks on schedule for enrollment or follow up deadlines to employees or vendors
• Accurately, courteously, and efficiently assists employees with FMLA/LOA benefit and leave eligibility inquires, enrollment or changes based on FH policies.
• Initial contact, documents and maintains updates of file information with copies, scanning and/or filing of benefit notices, and continuously updates the electronic tracking system of newly received information.
• Supports HR process of onboarding, status changes or leave determination and terminations with employees throughout their work flow process
• Works collaboratively with appropriate HR Business Partner to resolve issues regarding position status, leave case or benefit status management.
• As necessary, escalates problem issues to appropriate HR staff member for resolution.
• Enters personnel information accurately into time management, HRIS or benefit management system with impact to payroll, attendance, license/certificate requirements or enrollment for benefits.
• Support on-boarding, status change, leave case and termination processes of employees
• Provides primary back up for the front desk Administrative Assistant at lunchtime, vacations and other necessary times of coverage on a rotational basis. Performs full scope of job responsibilities assigned to front desk during times of protracted coverage (i.e. days, weeks).

Required Knowledge, Skills and Abilities:

• Excellent customer service, communication, and organizational skills.
• Attention to detail, with the ability to produce accurate work with potential of interruptions.
• Ability to communicate professionally with all levels of staff and employees within a diverse population.
• PC proficiency and experience with MS products – WORD, Excel or other database management software
• Attention to detail, able to meet deadlines independently with accurate work/output
• Ability to maintain a high degree of confidentiality
• Ability to operate office equipment to include facsimile machine, multi-line telephone system, voice mail, and photocopy machine etc.

Minimum Education, Training, and Experience Required:

• High School graduate with some college or formal secretarial training preferred.
• Minimum 2 years experience with direct customer contact required and one year of HR experience strongly preferred.
• Knowledge of FMLA/LOA, worker compensation, and benefit management requirements, laws or prior processes