Part Time Clinic Assistant (Phlebotomy) - Yishun

at  FULLERTON HEALTHCARE GROUP PTE LIMITED

KEY SKILLS:

• Proven track record and a continuous improvement mindset
• Good written and spoken English
• Possess good medication knowledge
• Good interpersonal skills and ability to work with colleagues from cross departments
• Ability to be both a team leader and team player
• Possess interest and aptitude in the applied field
• Pro-active, patient oriented and progressive
• Ability to prioritize and exceed expectations
• Able to work in a stressful environment and has good coping mechanism
• Has empathy and problem-solving attitude
• Foster a supportive and compassionate environment to care for patient

QUALIFICATIONS:

• Education : Minimum GCE “N” Levels
• Experience : Minimum 1 year of experience in Healthcare

• Perform phlebotomy / venipuncture (possess valid certification)
• Schedule patient appointments and make reminder calls.
• Obtain patient address, contact details, insurance information and medical history
• Maintain patient data up-to-date and verify patient information at every visit
• Identify patient’s insurance coverage and collect co-payments
• Process credit card payments and balance daily cash deposits
• Inform patients about delays and waiting times
• Support triage to gather patient information for clinical judgment to priority of care
• Respond to patient queries and concerns in a professional manner
• Stay updated with information regarding insurance programs and funding sources.
• Assist patients in filling forms
• Management of patients’ records in accordance with PDPA act
• Maintains clinic(s) supplies inventory by checking stock to determine inventory level
• Dispensing of medication with second checker
• Perform timely billing in Clinic Management System and in insurance portals
• Secondary Responsibilities and Duties:
• Assist Doctor/ Nurses in procedures
• Perform procedures in treatment room (e.g: Tonometry, Spirometry, Audiometry, ECG, Dressing etc)
• Attend educational trainings for professional development
• Maintain proper infection control standards
• Demonstrate proper use and care of medical & IT equipment
• People management skills – Supervise and mentor less experienced staff
• Respects the values, customs, spiritual beliefs and practices of individuals and groups
• Articulate FHG Purpose and Shared Values in daily work
• Adhere to the policies, procedures, standards protocols in the organization.
• Performs any other additional duties as assigned by Clinic IC / Ops Manager