Part Time - Contact Centre Agent (3 positions)

at  George Brown College

CLOSING: May 3, 2024
Land Acknowledgement
George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.
Equity Statement
George Brown College is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

• Two-year college diploma or university degree in Business Administration or equivalent.
• Minimum two years customer service-related experience.
• Experience working in a high-volume call centre or student services department and working with a diverse population is an asset.

Skills and Attributes:

• Demonstrates excellent keyboarding skills, web navigation and ability to learn new software applications quickly.
• Solid listening, communication, and problem-solving skills to deliver a high level of student and customer service.
• Excellent collaboration, teamwork, and people skills.
• Demonstrated commitment to uphold the College’s priorities on diversity and equity.

ABOUT US:

George Brown College prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA’s top employers.

• Provides support for the College and referrals to College employees or departments.
• Provides information on College services such as Student Services, Student Association Services, Registrar’s Office, Library Learning Commons, Bookstore, Inter-professional Learning Clinic, ITS Help Desk, Human Resources, College events and news.
• Provides information to potential students on the programs and courses offered by the College, information sessions, orientation sessions, and tours.
• Explains the application or registration process and options to potential Full time or Continuing Education students.
• Explains the processes and procedures for registration, withdrawal, refunds, grade appeals, admissions, records, financial assistance, financial accounts, account holds and other account inquiries.
• Provides assistance with Identity Management processes, resets passwords and web navigation for the self-serve password utility.
• Other related duties as assigned.