Part Time Front Desk Agent

at  Fairmont

Company Description
Centrally located in downtown Calgary, Fairmont Palliser is the city’s premier, landmark hotel. With 407 elegantly appointed guest rooms, Fairmont Palliser is truly the place to be. Join us in delivering the iconic Calgary experience.
Job Description

QUALIFICATIONS

• Service focused personality is essential;
• Previous Front Desk experience an asset
• Must be willing to work shift work including overnight shifts
• Must be personable and presentable
• Diploma or Degree in hospitality management is an asset
  Additional Information

• Actively promote the Fairmont Brand through adhering to our mission statement and values.
• Contribute to achieving the loyalty of our guests by exceeding their expectations and providing warm and luxury service.
• Respond to all guest in a timely manner, consistently offer professional and engaging service and take initiative to add a personalized experience to our internal and external guests.
• Handle guest complaints and comments in a professional manner and provide the necessary follow up for co-workers and leaders.
• To be aware and informed of occupancy levels and busy seasons, contracted rates, packages and promotions.
• Pre-arrival duties including blocking rooms accommodating special requests and ALL members.
• Arrival duties including friendly and efficient registration of guests by adhering to Fairmont/Accor policies and ensuring guest satisfaction.
• Administer room keys for guests, ensuring that the Company’s security procedures are followed.
• Departure duties including friendly and efficient checkout of guests.
• Answer guest inquiries and complaints in a timely, accurate and professional manner.
• Ensuring the safety and well being of our guests and colleagues by maintaining knowledge of crisis and emergency procedures.
• Ability to answer all guest inquiries at the Front Desk.
• Taking accurate payments and managing a cash float.