Part Time Front Desk Clerk (union position)

at  The Salvation Army

The Salvation Army London Centre of Hope Front Desk Clerk is responsible to greet and direct all visitors to the London Centre of Hope in a professional and courteous manner. The Front Desk Clerk is responsible for the registration and intake of all community members wishing to make application to stay at the London Centre of Hope. As The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world, every position contributes to the spiritual and social services mission of The Salvation Army, ensuring that their work and interactions with clients and coworkers is done in a manner befitting Christian standards, attitudes, principles and goals.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Completion of a two-year College Diploma or University Degree in the field of human and or social services is required
• First Aid/CPR and Non-Violent Crisis Intervention or willingness to acquire one

EXPERIENCE AND KNOWLEDGE:

• Experience working with a diverse population, including mental health and addictions is an asset
• Knowledge and sensitivity to the social and economic barriers and issues unique to the shelter system

SKILLS AND CAPABILITIES:

• Excellent oral and written communication skills
• Excellent computer and clerical skills-ability to electronically create, upload, file and send documents, navigate database, effectively manage email
• Excellent organizational skills, ability to follow detailed instructions
• Understanding and support for a Housing First philosophy and issues relating to housing stability for vulnerable population groups
• Good interpersonal skills
• Self-motivated and disciplined
• Exhibit a strength-based approach & compassionate response
• Ability to use sound judgment when making decisions
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Service Responsibilities:

• To complete all duties in accordance with the Standards and Policies & Procedures of The Salvation Army London Centre of Hope
• Participate in regular staff meetings to review operational effectiveness, changes in policies and procedures, and in-service training
• As required and as applicable, make suggestions that will improve efficiency, working conditions or procedures to the Residential Services Manager
• Greet all visitors to the London Centre of Hope in a welcoming and respectful manner, and ensuring any visitors with appointments are guided to the appropriate location;
• Answering or referring inquiries, made in person or by telephone, in a professional manner, directing telephone calls and/or taking and distributing telephone messages as required
• Accept, record and distribute mail and deliveries (including fax)
• Provide referrals or general information to community members
• Register new residents and notify hostel staff that person has been registered
• Distributing and monitoring use of access cards
• Maintain accurate records of client stays
• Refer clients to the appropriate persons for counseling, administration, pastoral care, medical assessment and social services assistance
• Ensure all reporting/recording is documented as required
• Accept, receipt and deposit in the safe, any monies received at Front Desk
• Work cooperatively with staff from the various Centre of Hope departments to provide exemplary client service delivery
• Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
• Maintain information in confidence as required
• Participate as an active and responsible team member in all work groups through which position responsibilities are achieved
• To treat the property of The Salvation Army with due care and caution
• Represent the organization in a professional and engaging manner and assist personnel whom the position supports in developing those skills as required
• Participate in supervision and performance appraisal process
• Participate in ongoing professional development and training

Health and Safety

• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures
• Work closely with security, identifying any safety and security needs
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures
• Work closely with security, identifying any safety and security needs
• Responsible to work in compliance with the Ontario Health & Safety Acts and Regulations
• Responsible to use personal protective equipment and clothing as directed by the employer
• Responsible to report workplace hazards and dangers
• Responsible to work in a manner as required by the employer and use the prescribed safety equipment
• Responsible to report workplace injuries or illness