Part-Time Front Desk Receptionist

at  FirstService Residential

JOB OVERVIEW:

As a Part-Time Front Desk Assistant, you’ll be responsible for assisting to the administration and coordination of all of the day-to-day operations of an assigned Community Association including handling customer service function and maintaining communication with Board of Trustees and homeowners.

SKILLS & QUALIFICATIONS:

• Minimum of 3 years business experience in an administrative capacity or related experience
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
• Ability to work with sensitive and/or confidential information.
  Compensation:
  $15.00 - $17.50/hour
  Disclaimer Statement:
  The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

• Provide excellent customer service and maintain open lines of communication with fellowassociates, homeowners and Board of Trustees
• Duties include answering phone, greeting homeowners, responding to homeowner questions, making sure club rooms are cleaned up by committee members after use and after events, taking out trash, typing info into computer for room reservations, staying informed on community events, setting alarm when entering and leaving
• Report any issues to Community Manager.
• Have general knowledge and understanding of building systems and components
• Log work requests in Connect and generate work orders for maintenance staff and/or contractors
• Update work order log with notes and action taken by vendors.
• Close open work orders in system when complete by vendor. Work order is not considered completeunless the vendor has signed original work order and returned to office.
• Update and maintain community information in Connect, including but not limited to the Community Web Site, Community Projects, Management Reports and all Association documents and forms
• Utilize Connect’s Resident Alert feature in order to keep homeowners apprised of Association activities and important updates, subject to Board authorization
• Provide Manager with work order log for inclusion in Board package.
• Such other duties and responsibilities as may reasonably be directed and required